General contact information for the Ministère de l’Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs
For any questions relating to Ministère files, please refer to the contact information below.
You can also access contact details for regional offices:
General information
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Monday to Friday
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8:00 a.m. to 6:00 p.m. (except statutory holidays)
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418-521-3830 (toll free: 1 800 561-1616)
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Urgence-Environnement
Environmental incident report
Customer service
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Monday to Friday
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8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m., except Wednesdays from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m. (except statutory holidays)
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SOS Poaching – Wildlife Emergency
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365 days a year
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24 hours a day
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Customer service
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Monday to Friday
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8:30 a.m. to 8:00 p.m., except Wednesdays from 10:00 a.m. to 8:00 p.m. (except statutory holidays)
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Energy transition programs
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Program email addresses:
- Roulez vert: roulez.electrique@mern.gouv.qc.ca
- Rénoclimat, Chauffez vert, Éconologis and Novoclimat: renseignements.te@environnement.gouv.qc.ca
- ÉcoPerformance, Bioénergies, Three-Phase Power Network, Thermal Project Valorization, Technoclimat, Roulez vert, Transportez vert, Deployment of Public Fast-Charging Stations: innovationtransitionnergetique@environnement.gouv.qc.ca
Bureau de la transition climatique et énergétique
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1-877-727-6655 or 418 627-6379
Fax: 418-643-5828
To contact media relations (in French)
To submit a request for a licence or assignment of copyright
Last update: January 21, 2026