The Ministère de l'Emploi et de la Solidarité sociale is constantly improving the quality of the services it offers. It takes complaints and comments from the public seriously.

Complaint or comment about a service, program or measure received

A complaint or comment may be made to the department regarding the accessibility or quality of a service, program or measure.

Power of attorney

You can be represented by someone you designate to file your complaint by using a power of attorney. The department prefers that you complete the Power of Attorney form (PDF 237 Kb). You can also write a letter stating the name of the person you are authorizing to act on your behalf.

You can submit your complaint in four ways: 

  • Online form 
  • By mail 
  • By telephone or fax 
  • In person at one of the Services Québec offices 

Submitting a complaint by mail

Fill out the complaint form (PDF 102 Kb) and send it by mail.

Contact the department

  • Address

    Direction de l’amélioration de la qualité des services à la clientèle 
    Direction générale du recouvrement, des recours et de la qualité des services
    Ministère de l'Emploi et de la Solidarité sociale 
    425, rue Jacques-Parizeau, 5e étage 
    Québec (Québec)  G1R 4Z1 

Submitting a complaint by telephone or fax

Complaint about the management of a contract

The department offers a mechanism for handling complaints about the management of a contract. Complaints must relate to a contract award process.

The conditions for filing a complaint about the management of a contract are set out in the Procédure portant sur la réception et l’examen des plaintes (French only) (PDF 370 Kb). 

Step 1: Write a complaint about the management of a contract

Complete the complaint form addressed to a public body (PDF 222 Ko) This hyperlink will open in a new window.. 

Step 2: Escalate a complaint about the management of a contract 

Email the form to two addresses. 

See also

Déclaration de services aux citoyennes et citoyens (French only) (PDF 200 Kb)