See the contact details to contact the Ministère.

Centres de relations avec la clientèle de Services Québec

Centre de communication avec la clientèle

The Centre de communication avec la clientèle (CCC) can provide you with information on the following topics:

  • Public employment services
  • Last resort financial assistance

Would you like to send us a document by fax or in writing? Send it to your Services Québec office.

Note – We respond as soon as possible to general inquiries received via the Internet about public employment or social solidarity services. However, it is possible that due to the type of messaging service you use, we may have difficulty transmitting the requested information to you. As a result, if you do not receive a response within ten business days of your request, we invite you to contact us again.

Note

Definition of working days

Saturdays, Sundays and public holidays are not counted as working days.  

Contact the Centre de communication avec la clientèle

Centre administratif de la qualification professionnelle

  • Opening days

    Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

    Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

  • Phone numbers

    Toll free: 1-866-393-0067

  • Address

    P.O. Box 100 
    Victoriaville (Québec)  G6P 6S4 

Centre d’assistance au placement et site de Québec emploi

Provides support for

  • people looking for a job or an internship 
  • employers offering jobs or internships 
  • integrating disabled persons 

Contact the Centre d’assistance au placement

Centre de recouvrement

  • Opening days

    From Monday to Friday 

  • Opening hours

    8:30 a.m. to 4:30 p.m 

  • Phone numbers

    Capitale-Nationale region: 418-643-7131

    Toll free: 1-800-463-5644

    Fax: 418-644-0035

  • Emails
  • Address

    Centre de recouvrement 
    Bureau de Québec 
    425, rue du Pont, 2e étage 
    Québec (Québec)  G1K 9K5 

    Centre de recouvrement 
    Bureau de Longueuil 
    201, place Charles-Le Moyne, bureau 1.12 
    Longueuil (Québec)  J4K 2T5 

    Centre de recouvrement 
    Bureau de Montréal 
    1415, rue Jarry Est, bureau 400 
    Montréal (Québec)  H2E 3B4 

Centre de relation avec la clientèle Emploi

Covers the Montreal region only.

Contact the Centre de relation avec la clientèle Emploi

Asylum seekers, defaulting guarantors and sponsored persons

For more information, consult the page Centre de services aux personnes parrainées (Sponsored persons service centre).

Obtain information on asylum seekers, defaulting guarantors and sponsored persons

Partners

Complaints or comments

Voluntary reporting program

  • Phone numbers

    Capitale-Nationale region: 418-644-0136

    Toll free (program secretariat): 1-888-205-8991

    Toll free (Centre de communication avec la clientèle): 1-877-767-8773

  • Address

    Direction de l’amélioration de la qualité des services à la clientèle 
    Direction générale du recouvrement, des recours et de la qualité des services
    425, rue Jacques-Parizeau, 5e étage 
    Québec (Québec)  G1R 4Z1

National Reconciliation Program for Duplessis Orphans

  • Phone numbers

    Toll free: 1-866-225-0270

  • Address

    Secrétariat du Programme national de réconciliation avec les orphelins et orphelines de Duplessis ayant fréquenté certaines institutions 
    425, rue Jacques-Parizeau, 5e étage 
    Québec (Québec)  G1R 4Z1 

Québec Parental Insurance Plan

Registraire des entreprises

Media Relations

Review and reconsideration

If you are not satisfied with a decision rendered, you have the right to request a review of a decision made by the office responsible for your file (Services Québec office, direction régionale, Centre de communication avec la clientèle or, for decisions made under the Québec Parental Insurance Plan, the Centre de service à la clientèle).

The review will give you the opportunity to make your point. You will be informed by letter of the decision rendered.  

Decisions that are not subject to review may be subject to an administrative reconsideration. These include decisions made under programs, measures and activities related to public employment services and social assistance and support programs. 

See the contact information for the Service de la révision.

See the contact information for the Service de la représentation.

See the contact information for an administrative reconsideration

Filing a complaint or making a comment to the Ministère de l 'Emploi et de la Solidarité sociale.

Secrétariat à l’action communautaire autonome et aux initiatives sociales

Employment sector

Service des pensions alimentaires

The Service des pensions alimentaires cooperates with Revenu Québec and the Ministère de la Justice du Québec.

Getting information on support payments

Submitting the support agreement

  • Phone numbers
  • Address

    Service de pensions alimentaires 
    8000, boulevard Henri-Bourassa, 2e étage 
    Québec (Québec)  G1G 4C7 

Services d’assistance aux employeurs pour l’intégration de personnes handicapées

This service provides first-line support to help integrate a disabled person into working life. The aim of this service is to facilitate access to relevant information and resources that can advise and assist employers, whether in recruiting a disabled person, adapting the workplace, welcoming interns as part of a training program or any other need related to integrating disabled persons into the workplace.

Contacting the Services d'assistance aux employeurs

See also

Additional contact information

Locator—Services Québec offices This hyperlink will open in a new window.

Complaint

Existing means of recourse 

Administrative reconsideration 

Review 

Pay a debt owed 

Voluntary declaration

Centre de services aux personnes parrainées (Sponsored Persons Service Centre)