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Primary Care Access Point

The Primary Care Access Point (Guichet d’accès à la première ligne, GAP) helps people without a family doctor to obtain a medical consultation or a health service. To benefit from it, you must:

When you contact the Primary Care Access Point, your request is assessed in order to refer you to the professional or medical service that best meets your need, such as seeing a doctor, talking with your pharmacist or joining a support program.

Obtaining a health service from the GAP

  • Phone numbers

    By phone: 811, option 3

  • Websites
  • Responsible person

    Service in English is reserved for individuals covered by the exceptions stipulated in the Charter of the French language. If you have navigated to this content, you confirm in good faith that you are such an individual.

If you are not registred on the Québec Family Doctor Finder (GAMF) and you are not taken care of by a group of doctors, other resources can help you. See the pages:

Go to the emergency room if it is an urgent problem.

Consult the Digital Primary Care Access Point

The Digital Primary Care Access Point (GAP) will refer you to the resources that will most quickly meet your health need.

Access the Digital Primary Care Access Point

General notice

Service in English is reserved for individuals covered by the exceptions stipulated in the Charter of the French language. If you have navigated to this content, you confirm in good faith that you are such an individual.

The Digital GAP provides information on the following topics:

  • Renewing a prescription
  • Getting a form
  • Symptoms associated with the flu, the common cold, COVID-19 and gastroenteritis
  • Pregnancy
  • Contraception
  • Infertility
  • Abortion
  • Mental disorders
  • Blood samples and specimens
  • Screening for sexually transmitted and blood-borne infections (STBBIs)
  • Vaccination

Other services will be added in the coming months, including online appointment booking.

Contact the Primary Care Access Point by phone

Join the GAP

The GAP schedule varies depending on the area you are calling from.

  • 01. Bas-Saint-Laurent This hyperlink will open in a new window. (in French only)
    Monday to Friday, 8:30 a.m. to 6 p.m.
    Public holidays, 8 a.m. to noon and 1 a.m. to 4 p.m.
  • 02. Saguenay–Lac-Saint-Jean This hyperlink will open in a new window.
    Monday to Friday, 8 a.m. to 6 p.m.
    Closed on public holidays
  • 03. Capitale-Nationale
    Monday to Friday, 8 a.m. to 7:30 p.m.
    Saturday, Sunday and public holidays, 8 a.m. to 3:45 p.m.
  • 04. Mauricie–Centre-du-Québec
    Monday to Friday, 8 a.m. to 8 p.m.
    Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
  • 05. Estrie
    Monday to Friday, 8:30 a.m. to 6 p.m.
    Saturday, Sunday and public holidays, 8 a.m. to 2 p.m.
  • 06. Montréal
    Monday to Friday, 8 a.m. to 8 p.m.
    Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
  • 07. Outaouais
    Monday to Friday, 8 a.m. to 6 p.m.
    Saturday, Sunday and public holidays, 8:30 a.m. to 4:30 p.m. 
  • 08. Abitibi-Témiscamingue This hyperlink will open in a new window.
    Monday to Friday, 8:30 a.m. to 4 p.m.
    Closed on public holidays
  • 09. Côte-Nord This hyperlink will open in a new window.
    Monday to Friday, 8 a.m. to noon and 1 p.m. to 4 p.m.
    Closed on public holidays
  • 11. Gaspésie–Îles-de-la-Madeleine
    • Gaspésie:
      Monday to Friday, 8:30 a.m. to 4:30 p.m.
      Closed on public holidays
    • Îles-de-la Madeleine:
      Monday to Friday, 9:30 a.m. to 12:30 p.m. - Atlantic Time (8:30 a.m. to 11:30 a.m. Eastern Time)
      Closed on public holidays
  • 12. Chaudière-Appalaches This hyperlink will open in a new window. (in French only)
    Monday to Friday, 8 a.m. to 4 p.m.
    Public holidays: 8 a.m. to 3 p.m.
  • 13. Laval
    Monday to Friday, 8 a.m. to 5:30 p.m.
    Saturday, Sunday and public holidays: 8 a.m. to 3:30 p.m.
  • 14. Lanaudière This hyperlink will open in a new window. (in French only)
    Monday to Friday, 8 a.m. to 7:30 p.m.
    Saturday, Sunday and public holidays: 8 a.m. to 3:30 p.m.
  • 15. Laurentides This hyperlink will open in a new window.
    Monday to Friday, 8 a.m. to 4 p.m.
    Saturday, Sunday and public holidays, 8 a.m. to 3 p.m.
  • 16. Montérégie This hyperlink will open in a new window.
    • Montérégie-Centre:
      Monday to Friday, 8 a.m. to 6 p.m.
      Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
    • Montérégie-Est:
      Monday to Friday, 8 a.m. to 6 p.m.
      Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
    • Montérégie-Ouest:
      Monday to Friday, 8 a.m. to 6 p.m.
      Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.

    Consult the Montérégie map This hyperlink will open in a new window. to identify the GAP that serves your municipality.

Last update: June 5, 2023

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