The Primary Care Access Point (GAP – Guichet d’accès à la première ligne) is a service for Quebecers who don't have a family doctor or specialized nurse practitioner in primary care (SNPPC) to help them find the health service that best meets their needs.
The Primary Care Access Point makes recommendations tailored to the user's needs and indicates the options available for obtain a health or psychosocial service. You may be referred to a pharmacist, discover a support program or be informed about the best home care.
Service in English is reserved for individuals covered by the exceptions stipulated in the Charter of the French language. If you have navigated to this content, you confirm in good faith that you are such an individual.
Obtain a clinical assessment or a health or psychosocial service through the Primary Care Access Point
Please note that this service is reserved for people who do not have a family doctor, a SNPPC or who are under the care of a group of family doctors.
Through the digital Primary Care Access Point
If you don't have a family doctor or SNPPC and your situation seems to require a clinical assessment or a health or psychosocial service, you can make a request (online or via the telephone hotline) for someone to call you back.
If you need help filling out the online form, you can call 811, option 3. Agents will assist you so that you receive a call back from a Primary Care Access Point agent without having to wait on hold.
GAP hotline is available from 8 a.m. to 8 p.m. Monday to Friday and from 8 a.m. to 4 p.m. on weekends and public holidays.
Call back from a Primary Care Access Point agent
If you have requested a callback, a Primary Care Access Point agent will call you back to assess your health need and direct you to the most appropriate resource. They can help you make an appointment if a consultation with a health care professional appears necessary.
When they call, you can choose one of the following options:
Take the call;
Request a call back later;
Cancel your request if it is no longer necessary.
The Primary Care Access Point will make up to three attempts to reach you.
Call back schedule by region
Consult the call back schedule for your region:
Abitibi-Témiscamingue Monday, 8:30 a.m. to 4:30 p.m. Tuesday to Friday, 8:30 a.m. to 6 p.m. Closed on public holidays
Baie James Monday to Friday, 8 a.m. to noon and 1 p.m. to 4:30 p.m.
Bas-Saint-Laurent (in French only) Monday to Friday, 8:30 a.m. to 6 p.m. Closed on public holidays
Capitale-Nationale Monday to Friday, 8 a.m. to 8 p.m. Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
Chaudière-Appalaches (in French only) Monday to Friday, 8 a.m. to 8 p.m. Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
Côte-Nord Monday to Friday, 8 a.m. to 11:45 a.m. and 1 p.m. to 4 p.m. Closed on public holidays
Estrie Monday to Friday, 8 a.m. to 8 p.m. Saturday and Sunday, 8 a.m. to 4 p.m. Public holidays, 8 a.m. to 3:30 p.m.
Gaspésie–Îles-de-la-Madeleine
Gaspésie: Monday to Friday, 8:30 a.m. to 4:30 p.m. Closed on public holidays
Îles-de-la Madeleine: Monday to Friday, 8 a.m. to 5 p.m. - Atlantic Time (7 a.m. to 4 p.m. Eastern Time) Closed on public holidays
Lanaudière (in French only) Monday to Friday, 8 a.m. to 8 p.m. Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
Laurentides Monday to Friday, 8 a.m. to 8 p.m. Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
Laval Monday to Friday, 8 a.m. to 8 p.m. Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
Mauricie–Centre-du-Québec Monday to Friday, 8 a.m. to 8 p.m. Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
Montérégie-Centre: Monday to Friday, 8 a.m. to 6 p.m. Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
Montérégie-Est: Monday to Friday, 8 a.m. to 4 p.m. Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
Montérégie-Ouest: Monday to Thursday, 8 a.m. to 6 p.m. Friday, 8 a.m. to 5 p.m. Saturday and Sunday, 8 a.m. to 4 p.m. Public holidays, 8 a.m. to 3:30 p.m.
Montréal
Est-de-l'Île-de-Montréal, Centre-Ouest-de-l'Île-de-Montréal, Centre-Sud-de-l'Île-de-Montréal et Nord-de-l'Île-de-Montréal Monday to Friday, 8 a.m. to 8 p.m. Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
Ouest-de-l'Île-de-Montréal Monday to Friday, 8 a.m. to 8 p.m. Saturday, Sunday and public holidays, 8 a.m. to 11:30 a.m. and 1 p.m. to 4 p.m.
Outaouais Monday to Friday, 8 a.m. to 7 p.m. Saturday, Sunday and public holidays, 8 a.m. to 4:30 p.m.
Saguenay–Lac-Saint-Jean (in Frenh only) Monday to Friday, 8 a.m. to 6 p.m. Saturday and Sunday, 8 a.m. to 11:30 a.m. and 1 p.m. to 4 p.m. Public holidays, 8 a.m. to noon and 1 p.m. to 4 p.m.
Cancel a medical appointment made through the Primary Care Access Point
To cancel a medical appointment made through the Primary Care Access Point, go to the website Québec Medical Appointment Scheduler, then click on the Look up an appointment button.