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Primary Care Access Point

General notice

Service in English is reserved for individuals covered by the exceptions stipulated in the Charter of the French language. If you have navigated to this content, you confirm in good faith that you are such an individual.

Description

The Primary Care Access Point (GAP – Guichet d’accès à la première ligne) comprises two services to help all Quebecers find the health service that best meets their needs:

Digital Primary Care Access Point

The digital Primary Care Access Point makes recommendations tailored to the user's needs and indicates the options available to users who are having difficulty obtaining a health service. You may be referred to a pharmacist, discover a support program or be informed about the best home care.

General notice

If you do not have a family doctor and your situation requires a clinical assessment or a consultation, the digital Primary Care Access Point will allow you to request a call back from an agent so that you do not have to wait on hold.

Primary Care Access Point telephone line

The Primary Care Access Point telephone line can be accessed at 811, option 3. This service is reserved for people who are waiting to be assigned a family doctor or who are under the care of a group of doctors to help them obtain a medical consultation or a health service.

How to obtain a medical consultation or a health service through the Primary Care Access Point

General notice

Please note that this service is reserved for patients who do not have a family doctor or who are under the care of a group of family doctors.

If you are not eligible to GAP services, there are other resources that can help you. Go to the page that corresponds to your situation:

For an urgent problem, you must go to the emergency room.

Through the digital Primary Care Access Point

Consult the digital Primary Care Access Point to be directed to the health services that can meet your needs. If your situation seems to require a clinical assessment or a consultation, you can make a request online for a call back from an agent.

Access the digital Primary Care Access Point

Through the Primary Care Access Point telephone line (811, option 3)

If you prefer the telephone option or if you need help filling out the online form, you can call 811, option 3. Agents will assist you so that you receive a call back from a Primary Care Access Point agent without having to wait on hold.

The Primary Care Access Point telephone line is available from 8 a.m. to 8 p.m. Monday to Friday and from 8 a.m. to 4 p.m. on weekends and public holidays.

Call back from a Primary Care Access Point agent

A Primary Care Access Point agent will call you back to assess your health need and direct you to the most appropriate resource. They can request an appointment for you if a consultation with a health care professional appears necessary.

When they call, you can choose one of the following options:

  • Take the call;
  • Request a call back later;
  • Cancel your request if it is no longer necessary.

The Primary Care Access Point will make up to three attempts to reach you.

Call back schedule by region

Consult the call back schedule for your region:

  • 01. Bas-Saint-Laurent This hyperlink will open in a new window. (in French only)
    Monday to Friday, 8:30 a.m. to 6 p.m.
    Public holidays, 8 a.m. to noon and 1 a.m. to 4 p.m.
  • 02. Saguenay–Lac-Saint-Jean This hyperlink will open in a new window.
    Monday to Friday, 8 a.m. to 6 p.m.
    Closed on public holidays
  • 03. Capitale-Nationale
    Monday to Friday, 8 a.m. to 7:30 p.m.
    Saturday, Sunday and public holidays, 8 a.m. to 3:45 p.m.
  • 04. Mauricie–Centre-du-Québec
    Monday to Friday, 8 a.m. to 8 p.m.
    Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
  • 05. Estrie
    Monday to Friday, 8:30 a.m. to 6 p.m.
    Saturday, Sunday and public holidays, 8 a.m. to 2 p.m.
  • 06. Montréal
    Monday to Friday, 8 a.m. to 8 p.m.
    Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
  • 07. Outaouais
    Monday to Friday, 8 a.m. to 6 p.m.
    Saturday, Sunday and public holidays, 8:30 a.m. to 4:30 p.m. 
  • 08. Abitibi-Témiscamingue This hyperlink will open in a new window.
    Monday to Friday, 8:30 a.m. to 4 p.m.
    Closed on public holidays
  • 09. Côte-Nord This hyperlink will open in a new window.
    Monday to Friday, 8 a.m. to noon and 1 p.m. to 4 p.m.
    Closed on public holidays
  • 11. Gaspésie–Îles-de-la-Madeleine
    • Gaspésie:
      Monday to Friday, 8:30 a.m. to 4:30 p.m.
      Closed on public holidays
    • Îles-de-la Madeleine:
      Monday to Friday, 9:30 a.m. to 12:30 p.m. - Atlantic Time (8:30 a.m. to 11:30 a.m. Eastern Time)
      Closed on public holidays
  • 12. Chaudière-Appalaches This hyperlink will open in a new window. (in French only)
    Monday to Friday, 8 a.m. to 4 p.m.
    Public holidays: 8 a.m. to 3 p.m.
  • 13. Laval
    Monday to Friday, 8 a.m. to 7:30 p.m.
    Saturday, Sunday and public holidays: 8 a.m. to 3:30 p.m.
  • 14. Lanaudière This hyperlink will open in a new window. (in French only)
    Monday to Friday, 8 a.m. to 7:30 p.m.
    Saturday, Sunday and public holidays: 8 a.m. to 3:30 p.m.
  • 15. Laurentides This hyperlink will open in a new window.
    Monday to Friday, 8 a.m. to 7:30 p.m.
    Saturday, Sunday and public holidays, 8 a.m. to 3 p.m.
  • 16. Montérégie This hyperlink will open in a new window.
    • Montérégie-Centre:
      Monday to Friday, 8 a.m. to 6 p.m.
      Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
    • Montérégie-Est:
      Monday to Friday, 8 a.m. to 6 p.m.
      Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
    • Montérégie-Ouest:
      Monday to Friday, 8 a.m. to 6 p.m.
      Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.

    Consult the Montérégie map This hyperlink will open in a new window. to identify the GAP that serves your municipality.

How to cancel a medical appointment made through the Primary Care Access Point

To cancel a medical appointment made through the Primary Care Access Point, go to the website Québec Medical Appointment Scheduler This hyperlink will open in a new window., then click on the Look up an appointment button.

Last update: December 15, 2023

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