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Primary Care Access Point

General notice

Service in English is reserved for individuals covered by the exceptions stipulated in the Charter of the French language. If you have navigated to this content, you confirm in good faith that you are such an individual.

Description

The Primary Care Access Point (GAP – Guichet d’accès à la première ligne) is a service for Quebecers who don't have a family doctor or specialized nurse practitioner in primary care (SNPPC) to help them find the health service that best meets their needs.

The Primary Care Access Point makes recommendations tailored to the user's needs and indicates the options available for obtain a health or psychosocial service. You may be referred to a pharmacist, discover a support program or be informed about the best home care.

Obtain a clinical assessment or a health or psychosocial service through the Primary Care Access Point

General notice

Please note that this service is reserved for people who do not have a family doctor, a SNPPC or who are under the care of a group of family doctors.

Through the digital Primary Care Access Point

If you don't have a family doctor or SNPPC and your situation seems to require a clinical assessment or a health or psychosocial service, you can make a request (online This hyperlink will open in a new window. or via the telephone hotline) for someone to call you back.

If you have a family doctor or SNPPC, you won't be able to request a callback. However, you can use GAP's online service This hyperlink will open in a new window. to find out which resource can help you based on your health needs. See the page Getting a medical consultation with a health  professional if you have a family doctor or a specialized nurse practitioner in primary care for other useful information.

For an urgent problem, you need to go to the emergency room.

Telephone hotline 811, option 3

If you need help filling out the online form, you can call 811, option 3. Agents will assist you so that you receive a call back from a Primary Care Access Point agent without having to wait on hold.

GAP hotline is available from 8 a.m. to 8 p.m. Monday to Friday and from 8 a.m. to 4 p.m. on weekends and public holidays.

Call back from a Primary Care Access Point agent

If you have requested a callback, a Primary Care Access Point agent will call you back to assess your health need and direct you to the most appropriate resource. They can help you make an appointment if a consultation with a health care professional appears necessary.

When they call, you can choose one of the following options:

  • Take the call;
  • Request a call back later;
  • Cancel your request if it is no longer necessary.

The Primary Care Access Point will make up to three attempts to reach you.

Call back schedule by region

Consult the call back schedule for your region:

  • 01. Bas-Saint-Laurent This hyperlink will open in a new window. (in French only)
    Monday to Friday, 8:30 a.m. to 6 p.m.
    Public holidays, 8 a.m. to noon and 1 a.m. to 4 p.m.
  • 02. Saguenay–Lac-Saint-Jean This hyperlink will open in a new window.
    Monday to Friday, 8 a.m. to 6 p.m.
    Closed on public holidays
  • 03. Capitale-Nationale
    Monday to Friday, 8 a.m. to 8 p.m.
    Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
  • 04. Mauricie–Centre-du-Québec
    Monday to Friday, 8 a.m. to 8 p.m.
    Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
  • 05. Estrie
    Monday to Friday, 8:30 a.m. to 8 p.m.
    Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
  • 06. Montréal
    Monday to Friday, 8 a.m. to 8 p.m.
    Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
  • 07. Outaouais
    Monday to Friday, 8 a.m. to 6 p.m.
    Saturday, Sunday and public holidays, 8:30 a.m. to 4:30 p.m. 
  • 08. Abitibi-Témiscamingue This hyperlink will open in a new window.
    Monday to Friday, 8:30 a.m. to 4 p.m.
    Closed on public holidays
  • 09. Côte-Nord This hyperlink will open in a new window.
    Monday to Friday, 8 a.m. to noon and 1 p.m. to 4 p.m.
    Closed on public holidays
  • 11. Gaspésie–Îles-de-la-Madeleine
    • Gaspésie:
      Monday to Sunday, 8:30 a.m. to 4:30 p.m.
      Closed on public holidays
    • Îles-de-la Madeleine:
      Monday to Friday, 9 a.m. to 12:30 p.m. and 2 p.m. to 4:30 p.m. - Atlantic Time (8 a.m. to 11:30 a.m. and 1 p.m. to 3:30 p.m. Eastern Time)
      Closed on public holidays
  • 12. Chaudière-Appalaches This hyperlink will open in a new window. (in French only)
    Monday to Friday, 8 a.m. to 8 p.m.
    Public holidays: 8 a.m. to 3 p.m.
  • 13. Laval
    Monday to Friday, 8 a.m. to 8 p.m.
    Saturday, Sunday and public holidays: 8 a.m. to 4 p.m.
  • 14. Lanaudière This hyperlink will open in a new window. (in French only)
    Monday to Friday, 8 a.m. to 8 p.m.
    Saturday, Sunday and public holidays: 8 a.m. to 4 p.m.
  • 15. Laurentides This hyperlink will open in a new window.
    Monday to Friday, 8 a.m. to 4 p.m.
    Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
  • 16. Montérégie This hyperlink will open in a new window. - Consult the Montérégie map This hyperlink will open in a new window. to identify the GAP that serves your municipality.
    • Montérégie-Centre:
      Monday to Friday, 8 a.m. to 6 p.m.
      Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
    • Montérégie-Est:
      Monday to Friday, 8 a.m. to 6 p.m.
      Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.
    • Montérégie-Ouest:
      Monday to Friday, 8 a.m. to 6 p.m.
      Saturday, Sunday and public holidays, 8 a.m. to 4 p.m.

Cancel a medical appointment made through the Primary Care Access Point

To cancel a medical appointment made through the Primary Care Access Point, go to the website Québec Medical Appointment Scheduler This hyperlink will open in a new window., then click on the Look up an appointment button.

Last update: June 6, 2024

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