Objective

Property owners and tenants who have been affected by a disaster can request financial assistance or compensation.

The types of disasters indicated below are eligible :

  • flooding caused by torrential rains, ice jams, or rapid snowmelt causing watercourses to overflow;
  • shoreline erosion;
  • submersion;
  • landslides;
  • earthquakes.

To determine whether you can obtain financial assistance or compensation, please consult the list of eligible disasters This hyperlink will open in a new window. (french only) and the eligibility requirements.

Eligibility requirements

In case of flooding

To be eligible, you must meet one of the following conditions:

  • be the owner or tenant of the principal residence and live there.
  • be the owner of the principal residence, live there, and rent part of it to a tenant for whom it is also his or her principal residence.
  • own and live in the building essential to the operation of your business.
    • If your business is incorporated, you must own at least 50% of the voting shares of the corporation.
    • If your business is incorporated as a partnership, you must share at least 50% of the profits of the partnership.

Supporting documents are required to confirm your identity and eligibility.

Consult the eligible expenses in the event of flooding section.

If you own a building that is essential to the operation of your business or if you own a rental building without living there, you must apply under the Businesses and the owners or rental buildings This hyperlink will open in a new window. (french only) section.

In the event of other disasters

To be eligible, you must be the owner or tenant of the principal residence.

Supporting documents are required to confirm your identity and eligibility.

Consult the eligible expenses in the event of other disasters section.

If you own a business or a rental building, you must apply under the Businesses and the owners or rental buildings This hyperlink will open in a new window. (french only) section.

Apply for financial assistance

If your application concerns flooding, be sure you have identified yourself as a disaster victim with your municipality and contacted your insurer before applying for financial assistance. If you have flood coverage, it may cover your damages. If you have insufficient or no flood coverage, you may be eligible for financial assistance and compensation.

Also make sure you have followed the instructions concerning What to do after flooding.

To determine the deadline for filing your application for financial assistance and indemnity, please select the claim using this tool This hyperlink will open in a new window. (In French only). If you are unable to file your application by the deadline, you must explain in writing to the Ministère de la Sécurité publique why you are unable to act sooner.

By email or mail

You can also apply for financial assistance and compensation by email or mail.

You need to submit the signed forms and copies of the requisite documents to the Direction générale adjointe du rétablissement.

Once the Ministère de la Sécurité publique receives your claim form, the agent in charge of your claim will contact you to obtain more details of the damage.

Schedule a telephone appointment with an agent

To speak to an agent without waiting on the telephone, you can schedule a telephone appointment.

You can also directly call the Ministère de la Sécurité publique at 418-643-AIDE (2433) or toll free at 1-888-643-AIDE (2433). However, waiting time will depend on the volume of calls.

Notice

The information on this website is presented in plain language and summarizes the key regulatory provisions. It does not under any circumstances replace the official texts of the General Financial Assistance Program Regarding Actual or Imminent Disasters (PDF 0.91 Mb) and its amendments adopted on March 24, 2021 (PDF 102 Kb) (in french only).