The General Financial Assistance Program Regarding Disasters is designed to provide last resort assistance to property owners and tenants affected by a disaster.
The types of disasters indicated below are eligible to the program:
- flooding caused by torrential rains, ice jams or rapid snowmelt causing watercourses to overflow;
- shoreline erosion;
* For an event to be considered a flood, a watercourse must overflow to the point where the water reaches a residential property. If water enters the home due to an infiltration or a sewer backup subsequent to flooding, the victim will be deemed eligible to the program.
A victim will not be eligible to the program if water enters the home due to an infiltration or a sewer backup but in the absence of flooding (in other words, without a watercourse having overflowed to the point where the water reached the residential property).
Damage caused by violent winds are not eligible to the program.
Property owners and tenants of a principal residence can apply for financial support and compensation.
To be eligible, you must be the owner or tenant of the principal residence and live there. You are also eligible if you are the owner-occupant of a building owned by your enterprise (e.g., agricultural business).
Supporting documents are required to confirm your identity and eligibility. The disaster, moreover, must be included on the list of eligible disasters (French only).
If you own an enterprise or business or a rental building that you do not live in, or if you own a rental building of two units or more, you must apply under the Businesses and the owners or rental buildings (French only) section.
Eligible expenses and amounts granted
In the event of a disaster, numerous expenses are eligible for financial support and compensation (indemnities). These include expenses associated with temporary preventive measures, eligible movable property and emergency work.
- Financial support consists of a monetary amount granted to compensate for measures taken or damages suffered subsequent to a disaster, and is contingent on the submission of invoices showing an adequate use of the support received.
- An indemnity consists of a monetary amount granted to compensate for measures taken or damages suffered subsequent to a disaster; it is not contingent on the submission of invoices. You will nonetheless need to keep all applicable invoices should verifications be carried out at some point in the future.
Please refer to the sections on eligible expenses in the event of flooding or other disasters and amounts granted under the General Financial Assistance Program.
Apply for financial support
If you have been affected by a flood, be sure you have identified yourself as a disaster victim with your municipality and contacted your insurer before applying for financial support and compensation. If you have flood coverage, it may cover your damages. If your flood coverage is insufficient or if you are not protected for this eventuality, you may receive financial support and compensation.
Also make sure you have followed the instructions concerning What to do after flooding.
If you have been affected by a disaster other than a flood, be sure you have identified yourself as a disaster victim with your municipality and contacted your insurer before applying for financial support and compensation. If you have disaster coverage, you are not eligible for the financial assistance program.
To determine the deadline for filing your application for financial support and compensation, use this tool for information on the disaster in question (French only). If you are unable to file your application by the deadline, you must explain in writing to the Ministère de la Sécurité publique why you were unable to act sooner.
Disaster occurring before March 31, 2023
If you were affected by a disaster before March 31, 2023, please contact the Direction générale du rétablissement to obtain the information you need to apply for financial support.
For fast service, apply for financial support and compensation online.
After submitting your application, you will be able to access your online claim and:
- learn about the amounts of indemnities that can be granted for certain losses by filling in the lists;
- submit all required documents and supporting documents;
- contact the agent in charge of your claim.
*We recommend that you use the Chrome, Edge or Safari web browser for our online service. Attachments must be saved as PDF, TXT, RTF, PNG, JPEG, DOCX, DOC, or ODT documents (maximum 20 MB).
Service in English
Service in English is reserved for individuals covered by the exceptions stipulated in the Charter of the French language. If you have navigated to this content, you confirm is good faith that you are such an individual.
By email or mail
To apply for financial support and compensation, you must:
- complete and sign the necessary forms according to your situation;
- provide copies of the required documents;
- forward the signed forms and copies of required documents to the Direction générale du rétablissement.
Claim form - Individual owner (PDF 744 Kb)
The owners of a principal residence must fill out this form to request financial support and compensation.
Claim form - Individual tenant (PDF 713 Kb)
The tenants of a principal residence must fill out this form to request financial support and compensation.
Swearing-in – Individuals (PDF 36 Kb)
Property owners and tenants of a principal residence who did not have homeowner's insurance at the time of the loss must complete this form.
Authorization, power of attorney or revocation (PDF 175 Kb)
People who wish to give an authorization or power of attorney to a designated person to act on their behalf must complete this form.
Authorization to Communicate Information or Power of Attorney (Revenu Québec) (MR-69)
People who wish to give an authorization or power of attorney to a designated person so that the latter may access confidential information and documents held by Revenu Québec regarding them or allow said person to act on their behalf must read this page.
Create a self-signed digital ID
If you need to create a digital signature for your documents in PDF format, consult this page.
Once the Ministère de la Sécurité publique has received your claim form, the person responsible for your claim will contact you to obtain further information on the damages in question.
Watch this video on the financial assistance program for a recap of the steps to take in the event of flooding.
Watch the video
Disclaimer: the video player is YouTube’s and may have some accessibility barriers. You can skip to the content after the video
Disclaimer: the video player is YouTube’s and may have some accessibility barriers. You can skip to the content before the video.
Last update: July 11, 2023