Social and Community Service Workers
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Job description
These individuals administer social assistance and community agency programs. They intervene with individuals, families, groups, and communities facing social problems. They are usually employed by government and community organizations. They may also work for social economy and social service enterprises.
Environment
- Controlled ambient temperature
- Violence
Main tasks
- Establish the history of individuals, prepare admission reports, and assess their strengths and weaknesses in terms of competencies.
- Assist individuals in developing an action plan and implementing solutions.
- Refer people to other social services and help them find and use them.
- Counsel and supervise individuals who are living in group homes and transition houses and plan their release.
- Organize workshops and develop community and social service programs.
- Follow-up with individuals to assess their progress, encourage them, and discuss difficulties and problems encountered.
- Provide crisis intervention and emergency shelter services.
- Implement and organize the delivery of specific services in the community.
- Supervise volunteers and co-workers as required.
Advancement and mobility
- Experience and additional training enable these individuals to move into a variety of positions (marriage or family therapists, social workers, probation officers, etc.).
Hourly wage
The hourly wage is calculated by averaging wages from 2022 to 2024.- Minimum
- $19.23
- Median
- $25.50
- Maximum
- $35.67
Job prospects for 2024-2028
Job prospects for 2024-2028
Job prospects
All of Québec
All of Québec
Total jobs for 2023
All of Québec
All of Québec
Gender distribution
All of Québec
- 76.3% Female
- 23.7% Male
- 76.3% Female
- 23.7% Male
Job types
All of Québec
- Full time
- Part time
- Full time
- Part time
Yearly wage on 2020
All of Québec
All of Québec
Other characteristics
All of Québec
- Non traditional for men
- None
All of Québec
- Non traditional for men
- None
Sectors of activity
All of Québec
-
NAICS 62432% of jobs
-
NAICS 621, 622, 62331% of jobs
-
NAICS 8117% of jobs
-
NAICS 9110% of jobs
-
NAICS 615% of jobs
-
Others5% of jobs
All of Québec
-
NAICS 62432% of jobs
-
NAICS 621, 622, 62331% of jobs
-
NAICS 8117% of jobs
-
NAICS 9110% of jobs
-
NAICS 615% of jobs
-
Others5% of jobs
Training and requirements
Formation
Most training programs are offered in French only.
College
DCS in social Service
Placement rate: 65.8%
32% of graduates pursue further studies
DCS in techniques d’intervention en criminologie
Placement rate: 68%
30.2% of graduates pursue further studies
University
Criminology
Bachelor’s degree
Placement rate: 73.6%
24.5% of graduates pursue further studies
Master’s degree
Placement rate: 86.5%
10.8% of graduates pursue further studies
Multidisciplinary (Humanities)
Bachelor’s degree
Placement rate: 55.7%
38.6% of graduates pursue further studies
Master’s degree
Placement rate: 60%
40% of graduates pursue further studies
Psychoeducation
Bachelor’s degree
Placement rate: 33.3%
64.5% of graduates pursue further studies
Master’s degree
Placement rate: 91%
4.5% of graduates pursue further studies
Psychology
Bachelor’s degree
Placement rate: 35.3%
60.2% of graduates pursue further studies
Master’s degree
Placement rate: 23.3%
69.8% of graduates pursue further studies
Sexology
Bachelor’s degree
Placement rate: 59.5%
35.7% of graduates pursue further studies
Master’s degree
Placement rate: 80%
20% of graduates pursue further studies
Social or community leadership
Bachelor’s degree
Placement rate: 69.9%
19.9% of graduates pursue further studies
Master’s degree
Placement rate: 80.6%
Social work
Bachelor’s degree
Placement rate: 88.8%
7.9% of graduates pursue further studies
Master’s degree
Placement rate: 84.4%
9.9% of graduates pursue further studies
Sometimes required
- Experience in the social-service community as a volunteer or in support services may substitute for educational requirements for some occupations.
- Training in first aid and cardiopulmonary resuscitation (CPR) may be required.
- A Class 5 driver’s licence may be required.
- Certification or diploma related to the duties of the position or industry may be required.
- Membership in a regulatory body may be required, depending on the occupation.
Main skills and characteristics
Skills
- Active listening
- Data collection
- Oral expression
- Critical thought
- Social perception
- Reading comprehension
- Judgment and decision-making
- Service oriented
- Result evaluation
- Solving complex problems
- Coordination
- Written expression
- Time management
- Negotiation
- Persuasion
- Information processing
- Active learning
- System analysis
- Teaching
- Learning strategies
Abilities
- Verbal skills
- Oral comprehension
- Awareness of issues
- Written comprehension
- Written expression
- Speech clarity
- Deductive reasoning
- Inductive reasoning
- Speech recognition
- Information organization
- Near vision
- Classification
- Idea generation
- Originality
- Selective attention
Knowledge and attributes
- Capacity to establish and maintain interpersonal relations
- Capacity to influence and mobilize
- Knowledge of customer and personalized services
- Capacity to work in a team
- Capacity to be discrete
- Availability
- Capacity to facilitate a group
- Open-mindedness
- Knowledge of psychology
- Knowledge of therapy and counselling
Interests
- Draft, communicate, and inform
- Watch, defend, and secure
- Assist and advise
Personality profiles (RIASEC)
- Social
- People with this profile prefer to be in contact with others, in particular to entertain, help or teach them.
- Enterprising
- People with this profile prefer having responsibilities, influencing others and responding to challenges.
- Investigative
- People with this profile prefer relying on theoretical knowledge before acting. They like observation, analysis and problem solving.
Official name of the NOC 42201
Social and community service workers
Job titles
- Drug Addiction Workers
- Crisis intervention worker
- Social Service Workers
- Social animator
- Special education technician - social and community services
- Youth services worker
- Mental health proctor
- Correctional centre caseworker
- Veterans' affairs field officer
- Aboriginal outreach officer - social services
- Financial assistance officer - social assistance
- Social aid officer
- Welfare and compensation officer
- Settlement worker - community services
- Case management worker - corrections
- Community case manager officer - corrections
- Community liaison worker
- Income maintenance officer - social services
- Correctional program officer
- Rehabilitation officer - social services
- Social rehabilitation officer
- Community services officer - social services
- Veteran services officer
- Community animator
- Psychological assistant
- Social services assistant
- Case aide - social services
- Community counsellor - social services
- Independent living instructor
- Residential counsellor - group home
- Certified return-to-work coordinator - disability management
- Social services volunteer coordinator
- Youth hostel coordinator
- Community centre coordinator
- Aboriginal centre coordinator
- Women's centre coordinator - social services
- Hostel coordinator
- Eligibility coordinator - social assistance
- Youth development coordinator
- Return-to-work coordinator - disability management
- Child life specialist
- Detention home worker
- Welfare worker
- Life coach
- Neuro-linguistic programming coach
- Group home operator
- Certified return-to-work facilitator - disability management
- Return-to-work facilitator - disability management
- Volunteer manager
- Personal skills development instructor - social services
- Itinerant support service worker
- Aboriginal outreach worker
- Youth worker - social services
- Halfway house worker
- Child welfare worker
- Peer support worker
- Exceptional-child-care worker (except day care)
- Addictions worker - compulsive gambling
- Shelter workshop supervisor
- Help centre supervisor - social services
- Shelter supervisor - social services
- Women's centre supervisor - social services
- Women's shelter supervisor
- Women's shelter supervisor - social services
- Women's centre program supervisor - social services
- Welfare organization supervisor
- Halfway house supervisor
- Social rehabilitation technician
- Registered social service worker
- Hostel outreach worker
- Rehabilitation service worker
- Meals-on-wheels worker
- Child and youth worker
- Supervised access worker
- Community organization worker
- Community centre worker
- Drop-in centre worker
- Neighbourhood worker - social services
- Street outreach worker
- Child-care worker (except day care)
- Community service worker
- Community and social services worker
- Development service worker
- Family service worker
- Substance abuse worker
- Addictions worker
- Financial assistance worker - social services
- Intellectual disabilities worker
- Community development worker
- Group home worker
- Disability management worker
- Rehabilitation worker - social services
- Community rehabilitation worker
- Social rehabilitation worker
- Mental health worker
- Community mental health worker
Skill type
Education, law and social, community and government services
Last update: January 29, 2026