Student Financial Assistance customer service contact information

Before Calling us

Contact the financial aid office at your educational institution or consult your Student Financial Assistance File.
Check our current processing times.

The Ministère as well as your educational institution’s financial aid office are there to help you with any concern relating to Aide financière aux études.

Financial Aid Offices

Financial aid offices will assist you in any of the following situations:

Asking about or changing your student status
Confirming your eligibility for any one of our programs
Accessing your Student Financial Assistance File or requesting a new password
Submitting an application for financial assistance or a form
Uploading a document online
Inquiring as to why a scheduled payment has not yet been deposited into your bank account
Declaring a change in your situation
Calculating the amount of your financial assistance
Asking about the letters or notices sent by Aide financière aux études

The contact information of your financial aid office is available on your educational institution’s website.

You may also consult the processing dates of Aide financière aux études.

Client Services Via Telephone

To help answer your questions pertaining to student financial assistance programs, the Ministère has a Client Services department that you can reach by phone.

For any questions relating to the following student financial assistance programs, please contact their respective Client Services department:

Loans and Bursaries Program for full-time studies
Loans Program for part-time studies
Québec Perspective Scholarship Program
Intern Perseverance and Success Scholarship
Loan Remission Program

Student Financial Assistance - Client Services

Monday to Friday, (except holidays)
From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Québec city area: 418-643-3750

Montréal area: 514-864-3557

Toll-free elsewhere in Canada and the USA: 1-877-643-3750
Loans and Bursaries Program for full-time studies only
Interactive telephone service - Quebec City area: 418-646-4505
Toll-free interactive telephone service in Canada and the United States: 1-888-345-4505

For any questions relating to the following programs, please contact their respective Client Services department:

Allowance for Special Needs Program
Deferred Payment Plan
Collection Department

Allowance for Special Needs

Monday to Friday, (except holidays)
From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Québec city area: 418-781-0030

Toll-free: 1-844-510-0030

Deferred Payment Plan

Monday to Friday, (except holidays)
From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Québec city area: 418-646-5100

Toll-free in Canada and the USA: 1-866-615-5100

Collection department

Monday to Friday, (except holidays)
From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Québec city area: 418-646-5100

Toll-free elsewhere in Canada and the USA: 1-866-615-5100