Student Financial Assistance customer service contact information
Before Calling us
Contact the financial aid office at your educational institution or consult your Student Financial Assistance File.
Check our current processing times.
Student Financial Assistance - Client Services
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Monday to Friday, (except holidays)
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From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m. -
Québec city area: 418-643-3750
Montréal area: 514-864-3557
Toll-free elsewhere in Canada and the USA: 1-877-643-3750
Interactive telephone service - Quebec City area: 418-646-4505
Toll-free interactive telephone service in Canada and the United States: 1-888-345-4505
Loans and Bursary for Full-Time Studies
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Monday to Friday, (except holidays)
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From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m. -
Québec city area: 418-643-3750
Montréal area: 514-864-3557
Toll-free in Canada and the USA: 1-877-643-3750
Loans for Part-Time Studies
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Monday to Friday, (except holidays)
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From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m. -
Québec city area: 418-643-3750
Montréal area: 514-864-3557
Toll-free in Canada and the USA: 1-877-643-3750
Québec Perspective Scholarship
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Monday to Friday, (except holidays)
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From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m. -
Québec city area: 418-643-3750
Montréal area: 514-864-3557
Toll-free in Canada and the USA: 1-877-643-3750
Intern Perseverance and Success Scholarship
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Monday to Friday, (except holidays)
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From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m. -
Québec city area: 418-643-3750
Montréal area: 514-864-3557
Toll-free in Canada and the USA: 1-877-643-3750
Allowance for Special Needs
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Monday to Friday, (except holidays)
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From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m. -
Québec city area: 418-781-0030
Toll-free: 1-844-510-0030
Loan Remission Program
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Monday to Friday, (except holidays)
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From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m. -
Québec city area: 418-643-3750
Montréal area: 514-864-3557
Toll-free in Canada and the USA: 1-877-643-3750
Deferred Payment Plan
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Monday to Friday, (except holidays)
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From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m. -
Québec city area: 418-646-5100
Toll-free in Canada and the USA: 1-866-615-5100
Collection department
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Monday to Friday, (except holidays)
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From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
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Québec city area: 418-646-5100
Toll-free elsewhere in Canada and the USA: 1-866-615-5100
See also
Last update: March 9, 2026