Complaints and reports to the Curateur public
In the event of an emergency
A Curateur public employee can be reached 24 hours a day, 7 days a week.
You can submit a complaint about our services in the following cases:
- You are dissatisfied with the quality of services you received or with an aspect of the Curateur public’s administration;
- You are dissatisfied with the quality of our contract management process.
To submit a complaint about the quality of our services, you can fill out the complaint form or contact the following by phone or mail:
- the manager of the department concerned;
- the Curateur public’s Complaints Office.
Coordinator, Complaints Office
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Bureau des plaintes du Curateur public
500, rue Sherbrooke Ouest, bureau 1832
Montréal (Québec) H3A 0J2
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You can also contact the general information office of the Curateur public
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Toll free: 1-844-LECURATEUR (532‑8728)
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Monday, Tuesday, Thursday and Friday: from 8:30 a.m. to 12:00 noon and from 1:00 p.m. to 4:30 p.m.
Wednesday: from 10:00 a.m. to 12:00 noon and from 1:00 p.m. to 4:30 p.m. -
General mailing address (Head office and territorial branches)
Curateur public
500, rue Sherbrooke Ouest, bureau 1832
Montréal (Québec) H3A 0J2
The Curateur public agrees to submit initial findings within 20 working days for every complaint received by the Complaints Office.
Submitting a complaint about contract management
You can submit a complaint to the Curateur public about a request for proposals, business qualification, or ongoing homologation.
Complaint Form Filed With a Public Body, developed by the Autorité des marchés publics and to email to: plaintesgestioncontractuelle@curateur.gouv.qc.ca.
Consult the Procédure portant sur la réception et l’examen des plaintes en gestion contractuelle (in French only) (PDF 211 Kb), for more details.
File a report with the Curateur public
Filing a report essentially involves notifying the Curateur public of a situation that could pose a threat to the security and physical or mental well-being of an incapable or assisted person or cause damage or harm to their patrimony. Reports generally concern cases of maltreatment, negligence, and abuse.
The Curateur public receives and processes reports concerning:
- a person under public or private tutorship;
- an incapable person whose protection mandate has been homologated;
- a person whose incapacity has been established by a medical assessment, but who has yet to benefit from a representation measure;
- an assisted person under assistance measure;
- a person under temporary representation;
- the patrimony of a minor.
When the person concerned by the report is under private protective supervision, the situation must be handled by the tutor, temporary representative, or mandatary, provided they are not the subject of the report. The Curateur public may assist or provide information about next steps. The Curateur public may also use its investigative powers in cases of suspected mismanagement of financial abuse, or potential harm to the person of their property.
Politique du Curateur public sur le cheminement des signalements (in French only) (PDF 126 Kb)
You can contact the general information service of the Curateur public
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Toll free: 1-844-LECURATEUR (532‑8728)
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Monday, Tuesday, Thursday and Friday: from 8:30 a.m. to 12:00 noon and from 1:00 p.m. to 4:30 p.m.
Wednesday: from 10:00 a.m. to 12:00 noon and from 1:00 p.m. to 4:30 p.m. -
Adresse postale générale (Siège social et directions territoriales)
Curateur public
500, rue Sherbrooke Ouest, bureau 1832
Montréal (Québec) H3A 0J2
The Curateur public agrees:
- Begin the intervention within 48 hours of receiving a report;
- Take charge of the report within 20 business days.
If the report is not the Curateur public’s responsibility, you will be directed to the appropriate person or organization.
Confidentiality of the process
The information in a report is governed by rules of confidentiality and access to information. The Curateur public cannot disclose any details about the report or what measures might have been taken, neither to the person who made the report nor to any other person.
Last update: April 15, 2024