Complaints and reports to the Curateur public
Are you dissatisfied with the quality of services you received or with an aspect of the Curateur public’s administration? Are you dissatisfied with the quality of our contract management process? Do you want to report a potentially harmful situation involving an incapable person?
Submitting a complaint about our services
To submit a complaint about the quality of our services, you can fill out the complaint form or contact the following by phone or mail:
- the manager of the department concerned
- the Curateur public’s Complaints Office
Coordinator, Complaints Office
You can also contact the Curateur public’s information agents at 1 844 LECURATEUR (532‑8728), who will direct you to the Complaints Office or the appropriate manager, as the case may be. All comments addressed to the Complaints Office are used to improve the quality of our services.
- To submit initial findings within 20 working days for every complaint received by the Complaints Office.
Submitting a complaint about contract management
To submit a complaint to the Curateur public about a call for tenders, business qualification, or ongoing homologation, fill out the Complaint Form Filed With a Public Body , developed by the Autorité des marchés publics and email it to: firstname.lastname@example.org.
You can also consult the Procédure portant sur la réception et l’examen des plaintes en gestion contractuelle (in French) (PDF 211 Kb), for more details.
File a report with the Curateur public
Filing a report essentially involves notifying the Curateur public of a situation that could pose a threat to the security and physical or mental well-being of a person or cause damage or harm to their property. Reports generally concern cases of maltreatment, negligence, and abuse.
The Curateur public receives and processes reports concerning:
- a person under public or private tutorship;
- a person under public or private curatorship;
- an incapable person whose protection mandate has been homologated;
- a person whose incapacity has been established by a medical assessment, but who has yet to benefit from a protection measure;
- the patrimony of a minor.
The legal representative of the incapable person under private protective supervision or whose protection mandate has been homologated takes charge of the situations reported, but only when they themselves are not the subject of the report. The Curateur public may assist or provide information, as needed.
How to file a report with the Curateur public
You can file a report, anonymously or not, by:
- calling 1 844 LECURATEUR (532-8728)
- emailing the completed contact form
- writing to the following address:
Curateur public du Québec
600, boul. René-Lévesque Ouest
Montréal (Québec) H3B 4W9
- visiting one of our regional directorates
In the event of an emergency, a Curateur public employee can be reached 24 hours a day, 7 days a week.
Begin the intervention within 48 hours of receiving a report.
Take charge of the report within 20 business days.
If the report is not the Curateur public’s responsibility, you will be directed to the appropriate person or organization.
Note that there must be reasonable grounds to report a situation.
Role of the Curateur public within a private protective supervision regime
When the alleged victim is under private protective supervision (tutorship, curatorship, or advisor to a person of full age, by a relative or someone close to them) or their protection mandate has been homologated, the situation must be taken charge of by the tutor, curator, mandatary or advisor, provided they are not the subject of the report. The Curateur public may assist or provide information, as the case may be.
Confidentiality of the process
The information in a report is governed by rules of confidentiality and access to information. The Curateur public cannot disclose any details about the report or what measures might have been taken, neither to the person who made the report nor to any other person.
Last update: August 23, 2022