General notice

Important information

You may contact your educational institution's student aid office or consult your Student Financial Assistance File This hyperlink will open in a new window..

Student Financial Assistance - Client Services

  • Opening days

    Monday to Friday, (except holidays)

  • Opening hours

    From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

    Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

  • Phone numbers

    Québec city area: 418-643-3750

    Montréal area: 514-864-3557

    Toll-free elsewhere in Canada and the USA: 1-877-643-3750

    Outside Canada and the United States (voice mail): 1-888-345-4505

    Interactive telephone service - Quebec City area: 418-646-4505

    Toll-free interactive telephone service in Canada and the United States: 1-888-345-4505

Loans and Bursary for Full-Time Studies

  • Opening days

    Monday to Friday, (except holidays)

  • Opening hours

    From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

    Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

  • Phone numbers

    Québec city area: 418-643-3750

    Montréal area: 514-864-3557

    Toll-free in Canada and the USA: 1-877-643-3750

Loans for Part-Time Studies

  • Opening days

    Monday to Friday, (except holidays)

  • Opening hours

    From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

    Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

  • Phone numbers

    Québec city area: 418-643-3750

    Montréal area: 514-864-3557

    Toll-free in Canada and the USA: 1-877-643-3750

Québec Perspective Scholarship

  • Opening days

    Monday to Friday, (except holidays)

  • Opening hours

    From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

    Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

  • Phone numbers

    Québec city area: 418-643-3750

    Montréal area: 514-864-3557

    Toll-free in Canada and the USA: 1-877-643-3750

Intern Perseverance and Success Scholarship

  • Opening days

    Monday to Friday, (except holidays)

  • Opening hours

    From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

    Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

  • Phone numbers

    Québec city area: 418-643-3750

    Montréal area: 514-864-3557

    Toll-free in Canada and the USA: 1-877-643-3750

Allowance for Special Needs

  • Opening days

    Monday to Friday, (except holidays)

  • Opening hours

    From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

    Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

  • Phone numbers

    Québec city area: 418-781-0030

    Toll-free: 1-844-510-0030

Loan Remission Program

  • Opening days

    Monday to Friday, (except holidays)

  • Opening hours

    from 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

    Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

  • Phone numbers

    Québec city area: 418-643-3750

    Montréal area: 514-864-3557

    Toll-free in Canada and the USA: 1-877-643-3750

Deferred Payment Plan

  • Opening days

    Monday to Friday, (except holidays)

  • Opening hours

    From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

    Wednesday, from 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

  • Phone numbers

    Québec city area: 418-646-5100

    Toll-free in Canada and the USA: 1-866-615-5100

Collection department

  • Opening days

    Monday to Friday, (except holidays)

  • Opening hours

    From 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

  • Phone numbers

    Québec city area: 418-646-5100

    Toll-free elsewhere in Canada and the USA: 1-866-615-5100