If you or a family member have a health problem or a psychosocial problem, various resources in the health and social services network can help you.
- How to get advice about a non-urgent health problem
- How to get advice about a non-urgent psychosocial problem
- How to get a consultation with your family doctor
- How to get a medical consultation if you do not have a family doctor
- How to see a psychosocial worker
- What to do in case of an urgent health problem
Contact Info-Santé at 811
For advice regarding a non-urgent health problem, you can contact Info-Santé by calling 811 (option 1). A nurse will answer your questions, make recommendations and, if necessary, refer you to an appropriate resource in your territory. The service is available 24 hours a day, 365 days a year.
For example, you can call Info-Santé if:
- you would like a professional’s opinion as to whether or not you should see your doctor or another health professional or go to the emergency room (e.g., you have had the flu for several days or your child woke up with a high fever);
- you would like advice to treat a minor health problem.
To find out more:
How to get advice about a non-urgent psychosocial problem
Contact Info-Social at 811
For advice regarding a non-urgent psychosocial problem, you can contact Info-Social by calling 811 (option 2). A psychosocial worker will answer your questions, make recommendations and, if necessary, refer you to an appropriate resource in your territory. The service is available 24 hours a day, 365 days a year.
For example, you can call Info-Social if:
you are worried or anxious about a situation or a behaviour;
you are having difficulties with your family or with your partner.
To find out more:
How to get a consultation with your family doctor
To get a consultation with your family doctor, contact the family medicine group (FMG), medical clinic or CLSC (local community services centre) where you usually see your doctor to make an appointment.
To find out more about FMGs:
Québec Medical Appointment Scheduler
Québec Medical Appointment Scheduler is a free, friendly and safe service that lets you schedule an appointment online for family medicine.
To find out more :
Some vulnerable clienteles, such as older adults experiencing a significant decrease in autonomy and the chronically ill, may be able to access services outside their FMG’s opening hours.
If your doctor believes that your health condition warrants it, he will ask you for your authorization to give your name and health information to the Info-Santé 811 service so that you can get personalized help. Info-Santé professionals may refer you to an available doctor if necessary.
If your family doctor is not available
If you are registered with an FMG, you can make an appointment with another doctor of the FMG, if your own doctor is not available, or see another health professional, such as a nurse or a social worker.
Super clinics can meet semi-urgent or simple urgent needs such as a persistent fever, the flu, an acute sore throat, a urinary tract infection or a cut that needs stitches.
How to get a medical consultation if you do not have a family doctor
Some resources offer medical consultations on the same day or the next day. Medical consultations at these resources are offered with or without an appointment.
Super clinics offer a range of services to patients who do not have a family doctor. They meet semi-urgent or simple urgent needs, such as a persistent fever, the flu, an acute sore throat, a urinary tract infection or a cut that needs stitches.
People waiting for a family doctor and registered with the Québec Family Doctor Finder (GAMF) will receive an invitation, by September 2022, to use the Primary care access point. This service allows patients who do not have a family doctor to have their health assessed and be directed to the most appropriate resource in their area, according to their situation. To benefit from this, register with GAMF and make sure to keep your contact information up to date.
How to see a psychosocial worker
CLSCs offer an intake, assessment, counselling and referral service for any requests of a social or psychological nature. You may consult a psychosocial worker with or without an appointment, during the day or the evening on weekdays and at certain times on the weekend.
To find out more:
What to do in case of an urgent health problem
Go to the nearest emergency room if your life or a family member’s life is in danger or if your condition or a family member's condition needs prompt attention.
For example, you must go to the emergency room if:
- you have severe breathing difficulties or severe abdominal pain;
- a family member has suffered a severe injury;
- a family member is going through a crisis and their mental state presents a danger to themselves or to others.
Most emergency rooms are open 24 hours a day, 365 days a year. When you arrive in the emergency room, a nurse will ask you various questions and will assign your case a priority level based on the Canadian Triage and Acuity Scale.
After you are assessed, the triage nurse might suggest that you go to a more appropriate resource to have your health problem or psychosocial problem seen to.
If you do have to wait in the emergency room, wait times can vary. The order of priority in which people are seen depends on the number of people and the seriousness of their condition and your condition.
If in doubt, contact Info-Santé or Info-Social by calling 811. If your life or a family member’s life is in danger and you cannot go to the nearest emergency room, call 911.
Last update: June 10, 2022