Accompagnement Québec is a free and personalized service offered to immigrants. Whether you are in Québec or abroad, it is designed to facilitate your integration and participation in French into Québec society.

Integration assistance agents from the Ministère de l'Immigration, de la Francisation et de l'Intégration (MIFI) are present in all regions of Québec.

They assess your immediate or future needs and help you prepare an individualized action plan so that you can:

  • Come to live in Québec (Settlement);
  • Discover Québec society (Community life);
  • Learn French (Francization);
  • Obtain recognition of your competencies (Recognition of competencies);
  • Join the labour force (Employment);
  • Be better informed about the immigration steps (Immigration procedures).

Conditions for admission

To register for Accompagnement Québec, you must have one of the following:

  • a Certificat de sélection du Québec (CSQ - Québec selection Certificate);
  • a Québec Acceptance Certificate;
  • a client number with Immigration, Refugees and Citizenship Canada.

Seasonal agricultural workers and holders of work permits for fewer than 12 months are not eligible for the service.

You can make an appointment with an integration assistance agent and receive personalized support throughout your process.

Services offered abroad

Even before you arrive in Québec, you can contact an integration support agent to get the process started. He or she will direct you to the services available in your location, such as:

Services offered in Québec

As soon as you arrive in Québec, an integration assistance agent will:

  • help you evaluate your needs precisely;
  • prepare your individualized action plan;
  • refers you to a regional skills recognition counsellor from the Ministère;
  • will direct you to the services of the Ministère's partner agencies.

Services offered to sponsored refugees

Accompagnement Québec is available to you in a format adapted to your needs. To register for the service in Arrima, ask for help from one of your sponsors.

Indicate your native language during registration to access interpretation services.

The integration aid agent will meet with you:

  • 2 weeks after your arrival;
  • 3 months after your arrival;
  • 12 to 15 months after your arrival.

You will receive information to assist you in settling and integrating in Québec as well as a tailored action plan for the steps to follow.

One of your sponsors should be present at your first meeting. They can find out more about their sponsorship responsibilities and the Accompagnement Québec service.

A document (PDF 157 Kb) has been created to provide more information on this service; it has been translated into several languages:

  • Document on Accompagnement Québec for sponsored refugees in French (PDF 74 Kb)
  • Document on Accompagnement Québec for sponsored refugees in Arabic (PDF 293 Kb)
    وثيقة حول خدمة Accompagnement Québec للاجئين باللغة العربية. 
  • Document on Accompagnement Québec for sponsored refugees in Dari (PDF 311 Kb)
    مدرکی درباره سرویس همراهی کِبِک  برای پناهندگان به زبان دَری.

Register to Accompagnement Québec

To benefit from the free services of Accompagnement Québec :

  1. Register with the online platform Arrima This hyperlink will open in a new window.:
    • create your account in Arrima;


    • if, you already have one, sign in.
  2. Select Accompagnement Québec in the platform's left menu and follow the instructions.

If needed, consult the tutorials This hyperlink will open in a new window. designed to facilitate your experience in Arrima (in French only).

You will receive a notification by email and in the Arrima message centre confirming your appointment with an Integration assistance agent.

Download the free mobile app

The Accompagnement Québec mobile app is available to enable you to access the service at all times. You can, in particular:

  • See or cancel your appointments with your integration assistance officer
  • Follow your individualized action plan
  • Update the status of your actions

Join the ministère de l'Immigration, de la Francisation et de l'Intégration