Receptionists
Job description
Receptionists greet people and direct them to the appropriate person or service. They answer the phone, direct calls, and take messages. They also make appointments. This group includes telephone operators, hospital receptionists, etc.
Environment
- Controlled ambient temperature
Main tasks
- Provide general information in person or by telephone.
- Provide security checks at reception and maintain access lists, as required.
- Greet customers and direct them to the appropriate services.
- Make appointments.
- Accept and record payments and provide receipts.
- Arrange teleconferences, provide telephone relay service for persons with disabilities, and record call charges, as required.
- Answer the phone, screen and route calls, and take messages.
- Record reservations for groups.
- Respond to emergencies.
- Perform office duties as required.
Advancement and mobility
- Experience leads to supervisory positions.
Hourly wage
The hourly wage is calculated by averaging wages from 2022 to 2024.- Minimum
- $16.10
- Median
- $20.00
- Maximum
- $25.44
Job prospects for 2024-2028
Les 2 champs de sélection ci-dessous vous permettent de comparer 2 régions. Les données des régions seront automatiquement mises à jour à la sélection. Par défaut, la province de Québec est sélectionnée pour la première région.
Job prospects for 2024-2028
Job prospects
All of Québec
Good
All of Québec
Non available
Total jobs for 2023
All of Québec
25,000
All of Québec
na
Gender distribution
All of Québec
Not available.
- 89% Female
- 11% Male
Not available.
- 89% Female
- 11% Male
Job types
All of Québec
Not available.
- Full time
- Part time
Not available.
- Full time
- Part time
Yearly wage on 2020
All of Québec
$37,200
All of Québec
Other characteristics
All of Québec
- Non traditional for men
- None
All of Québec
- Non traditional for men
- None
Sectors of activity
All of Québec
Not available.
-
NAICS 621, 622, 62334% of jobs
-
NAICS 819% of jobs
-
NAICS 44, 459% of jobs
-
NAICS 725% of jobs
-
NAICS 915% of jobs
-
Others38% of jobs
All of Québec
Not available.
-
NAICS 621, 622, 62334% of jobs
-
NAICS 819% of jobs
-
NAICS 44, 459% of jobs
-
NAICS 725% of jobs
-
NAICS 915% of jobs
-
Others38% of jobs
Training and requirements
Formation
No specific training
Sometimes required
- A secondary school diploma is usually required.
Main skills and characteristics
Skills
- Data collection
- Information processing
- Active listening
- Oral expression
- Service oriented
- Reading comprehension
- Written expression
- Critical thought
- Coordination
- Social perception
- Active learning
Abilities
- Oral comprehension
- Verbal skills
- Speech recognition
- Speech clarity
- Written comprehension
- Written expression
- Near vision
- Selective attention
- Deductive reasoning
Knowledge and attributes
- Capacity to establish and maintain interpersonal relations
- Critical thinking
- Spoken and written bilingualism (French and English)
- Capacity to work in a team
- Versatility
- Rigour
- Capacity to be discrete
- Knowledge of computer science, digital and electronics
- Vitality
- Knowledge of office work
Interests
- Work in sales or client service
- Work in an office
Personality profiles (RIASEC)
- Conventional
- People with this profile prefer specific, well-defined tasks. They like to respect the order of things and follow established rules.
- Social
- People with this profile prefer to be in contact with others, in particular to entertain, help or teach them.
- Enterprising
- People with this profile prefer having responsibilities, influencing others and responding to challenges.
Official name of the NOC 14101
Receptionists
Job titles
- Admitting clerk
- Receptionist
- Office receptionist
- Receptionist-secretary
- Receptionist-telephone operator
- Information officer - elections canada
- Telephone service analyst
- Service assistant - telephone system
- Medical office assistant
- Hospital admissions clerk
- Mail and message distribution clerk
- Front desk clerk (except hotel)
- Appointment clerk
- Booking clerk - medical office
- Booking clerk - hospital
- Office reception clerk
- Clerk switchboard operator
- Telephone clerk
- Dental hygiene coordinator
- Dental treatment coordinator
- Emergency admitting clerk
- Operator - telephone system
- Voice communication system operator
- Information desk clerk
- Telephone operator
- Business receptionist
- Hospital receptionist
- Dental office receptionist
- Doctor's office receptionist
- Medical clinic receptionist
- Beauty salon receptionist
- Spa receptionist
- Receptionist-typist
- Receptionist-switchboard operator
- Guest service representative - spa
- Medical office secretary-receptionist
- Switchboard operator
- Chief telephone operator
- Long distance telephone operator
- Answering service operator
- Charge operator - telephone system
- Collect call operator - telephone system
- International exchange operator - telephone system
Skill type
Business, finance and administration
Last update: January 29, 2026
Page evaluation