Information Services Agents
Job description
These individuals provide customer services on behalf of a company. They work for:
- Businesses
- Insurance companies
- Telephone service providers
- Public utilities
- Customer service centres
Environment
- Controlled ambient temperature
Main tasks
Customer Service Agents in Retail Establishments
- Respond to customer inquiries.
- Handle complaints about goods and services.
- Process refunds, exchanges, and credit notes for returned merchandise.
- Receive credit card application forms or job applications.
Contact Centre Clerk
- Take customers’ orders for goods or services.
- Promote goods and services.
- Respond to inquiries and emergencies.
- Review complaints.
- Keep accounts up to date.
Customer Service Agents in Insurance, Telephone and Utility Companies
- Explain to the clientele the nature and cost of the services offered.
- Order services and receive payments.
- Provide information on claims or accounts.
- Keep accounts up to date.
- Send invoices.
- Process insurance claims.
Information Service Agents
- Provide customers with information over the phone or in person.
Advancement and mobility
- Experience leads to supervisory positions.
Hourly wage
The hourly wage is calculated by averaging wages from 2022 to 2024.- Minimum
- $16.10
- Median
- $24.00
- Maximum
- $33.85
Job prospects for 2024-2028
Les 2 champs de sélection ci-dessous vous permettent de comparer 2 régions. Les données des régions seront automatiquement mises à jour à la sélection. Par défaut, la province de Québec est sélectionnée pour la première région.
Job prospects for 2024-2028
Job prospects
All of Québec
Very good
All of Québec
Non available
Total jobs for 2023
All of Québec
59,000
All of Québec
na
Gender distribution
All of Québec
Not available.
- 61.8% Female
- 38.2% Male
Not available.
- 61.8% Female
- 38.2% Male
Job types
All of Québec
Not available.
- Full time
- Part time
Not available.
- Full time
- Part time
Yearly wage on 2020
All of Québec
$46,400
All of Québec
Other characteristics
All of Québec
- Non traditional for men
- None
All of Québec
- Non traditional for men
- None
Sectors of activity
All of Québec
Not available.
-
NAICS 44, 4518% of jobs
-
NAICS 55, 5612% of jobs
-
NAICS 9111% of jobs
-
NAICS 519% of jobs
-
NAICS 418% of jobs
-
Others42% of jobs
All of Québec
Not available.
-
NAICS 44, 4518% of jobs
-
NAICS 55, 5612% of jobs
-
NAICS 9111% of jobs
-
NAICS 519% of jobs
-
NAICS 418% of jobs
-
Others42% of jobs
Training and requirements
Formation
Most training programs are offered in French only.
College
DCS in tourism (Development and Promotion of Travel Products)
Code : 414AC
Placement rate: 54.3%
31.4% of graduates pursue further studies
DCS in tourism (Tourist Product Development)
Code : 414AB
Placement rate: 73.3%
26.7% of graduates pursue further studies
Sometimes required
- Experience in office work or sales may be required.
Main skills and characteristics
Skills
- Data collection
- Active listening
- Oral expression
- Information processing
- Service oriented
- Reading comprehension
- Critical thought
- Persuasion
- Active learning
- Result evaluation
- Time management
- Social perception
Abilities
- Oral comprehension
- Verbal skills
- Speech clarity
- Speech recognition
- Written expression
- Awareness of issues
- Near vision
- Written comprehension
- Deductive reasoning
- Information organization
- Inductive reasoning
Knowledge and attributes
- Capacity to work under pressure
- Diplomacy
- Autonomy
- Spoken and written bilingualism (French and English)
- Knowledge of customer and personalized services
- Capacity to work in a team
- Sense of initiative
- Vitality
- Knowledge of office work
- Impeccable appearance
- Knowledge of a foreign language
Interests
- Draft, communicate, and inform
- Work in sales or client service
- Collect, verify, sort, and classify data or information
Personality profiles (RIASEC)
- Conventional
- People with this profile prefer specific, well-defined tasks. They like to respect the order of things and follow established rules.
- Social
- People with this profile prefer to be in contact with others, in particular to entertain, help or teach them.
- Enterprising
- People with this profile prefer having responsibilities, influencing others and responding to challenges.
Official name of the NOC 64409
Other customer and information services representatives
Job titles
- Tourism information technician
- Customer service assistant
- Customer service agent
- Tourism information officer
- Contact centre agent - customer service
- Order desk agent
- Tourist information officer
- Call centre agent - customer service
- Supply and return clerk
- Tourist information clerk
- Counter enquiries clerk
- Courtesy desk clerk
- Kiosk information clerk
- Adjustment clerk
- Client service clerk
- Maintenance service clerk
- Customer information service clerk - insurance
- Order clerk - customer services
- Enquiries clerk
- Merchandise exchange clerk
- Express and freight information clerk
- Lost-and-found clerk
- Complaints clerk - customer service
- Lost claims clerk
- Lost or damaged goods claim clerk
- Customer relations clerk
- Public relations clerk
- Information clerk - customer service
- Department store information clerk
- Hospital information clerk
- Hotel information clerk - contact centre
- Accounts information clerk
- Bus information clerk
- Price information clerk
- Bus service information clerk
- Telephone enquiries clerk
- Route supply and return clerk
- Customer service adviser
- Service advisor - auto repair
- Service adviser
- Automotive repair technical advisor
- Service consultant - auto repair
- Road transport terminal attendant
- Service writer - auto repair
- Lost-and-found desk clerk
- Complaints adjuster
- Customer service representative - insurance
- Customer information service representative - retail
- Customer service operator - telephone system
- Customer service representative - call centre
- Compensation agent
- Complaints clerk - telephone system
- Tourist information office attendant
- Tourist booth attendant
- Business office service representative - telecommunications
- Inbound customer service representative - contact centre
- Outbound customer service representative - contact centre
- Automobile dealerships service representative
- Customer satisfaction representative
- Complaints specialist - customer service
- Customer service monitor - telephone system
- Bill complaints investigator
Skill type
Sales and service
Related occupations
Last update: January 29, 2026
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