Media Requests

For enquiries from media representatives, consult the Ministère de la Santé et des Services sociaux press room This hyperlink will open in a new window. (in French only).

Information requests and complaints regarding the application of certain laws and regulations

For any information requests or complaints regarding certain laws and regulations cited in the MSSS service statement, contact the Directions de l'inspection et des enquêtes.

Contact the people in charge by telephone (information and complaints), by e-mail (comments and suggestions) or by mail (complaints, comments and suggestions)

For comments or suggestions regarding other laws and certain rules in the MSSS service statement, please call at 418-644-4545.

Request for the imposition of criminal sanctions associated with the Act to combat maltreatment of seniors and other persons of full age in vulnerable situations

Several situations might lead you to file a request that criminal sanctions to combat mistreatment be imposed on someone. For example:

  • you believe you are a person who is being mistreated;
  • you believe that a person of full age who is receiving health services or care is being mistreated;
  • you believe that a person who provides health care or social services did not report the mistreatment as required;
  • you are being threatened or intimidated in relation to a mistreatment situation that you have or wish to report or that you have witnessed.

Note that a request will not systematically lead to criminal sanctions if the evidence is insufficient or if the elements cannot be documented beyond reasonable doubt.

To file a request

To file a request, the claimant must be a direct witness of the facts, be a loved one or a representative of the person.

The alleged situation involving mistreatment or retaliation must be toward:

  • a user of full age residing in a long-term care centre;
  • a user of full age in the care of an intermediary resource (IR);
  • a user of full age in the care of a family-type resource (RTF);
  • a resident of a private seniors’ residence (PSR);
  • a person of full age who receives health or social services at home on behalf of an institution.

The location indicated by the complaint must be clearly identified and located in Quebec.

Finally, the request must concern an act of abuse or a beneficiary of health and social services or a member of a professional order who, in the performance of his or her duty, failed to report to the Service Quality and Complaints Commission that a person is a victim of mistreatment.

Procedure

To file a request to impose criminal sanctions associated with the Act to combat mistreatment, you can:

Contact the people in charge by telephone or send the form by mail

  • Opening days

    From Monday to Friday

  • Opening hours

    8:30 a.m. to 4:30 p.m.

  • Phone numbers

    Someone can help you complete the form: 1-877-416-8222

  • Emails
  • Address

    Directions de l'inspection et des enquêtes
    Ministère de la Santé et des Services sociaux
    3000, avenue Saint-Jean-Baptiste, 2e étage, local 200
    Québec (Québec)  G2E 6J5

This process does not take the place of the local complaints commissioner or the police. You will find the information to contact a local service quality and complaints commissioners in your area on the page The health and social services network complaint examination system.

In an emergency, if your safety is compromised, dial 911.

If you have any questions about abuse, we invite you to contact the Elder Abuse Line, which will gradually become the Mistreatment Helpline as of April 1, 2023, at 1-888-489-2287. You can also find information on The Mistreatment Helpline website This hyperlink will open in a new window..

Requests for information from the Secrétariat aux services internationaux à l’enfant

Contact the people in charge by telephone, by e-mail or by mail

Requests regarding the management of funeral services business licence and embalmer’s licence

Contact the people in charge by e-mail or by mail

  • Address

    Ministère de la Santé et des Services sociaux
    Édifice Catherine-De Longpré
    1075, chemin Sainte-Foy, 4th floor
    Québec (Québec)  G1S 2M1

  • Emails

Requests regarding the financial assistance program for the installation of sprinklers in private residences for seniors

For all requests regarding the financial assistance program for the installation of sprinklers in current and certified private residences for seniors This hyperlink will open in a new window. (in French only), contact program officials:

Contact the people in charge by telephone, by e-mail or by mail

Requests regarding the Vaccine Injury Compensation Program

For all requests regarding the Vaccine Injury Compensation Program, find out the procedure to follow by consulting the Vaccine Injury Compensation Program page or contact the people in charge of the program.

Contact the people in charge by telephone or by mail

  • Opening days

    Monday to Friday

  • Opening hours

    8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m.

  • Phone numbers
  • Address

    Ministère de la Santé et des Services sociaux
    Direction de la protection de la santé publique
    Programme d'indemnisation des victimes d'une vaccination
    1075, chemin Sainte-Foy, 12th floor
    Québec (Québec)  G1S 2M1

Request for Access to Information

The person in charge of access to information processes requests addressed to the ministère de la Santé et des Services sociaux (MSSS), including requests for access to the Québec Health Record (QHR). He or she provides access to MSSS documents and makes sure that personal information is only shared with persons authorized by the law.

For any questions regarding access to MSSS documents, contact the person in charge of access to information This hyperlink will open in a new window..

Complaint concerning a public tender process or notice of intention

For more information about the mechanism for processing complaints at the MSSS, consult the page Filing a complaint with the MSSS about a public tender process or notice of intention This hyperlink will open in a new window. (in French only).