Media Requests

For enquiries from media representatives, consult the Ministère de la Santé et des Services sociaux press room This hyperlink will open in a new window. (in French only).

Information requests and complaints regarding the application of certain laws and regulations

For any information requests or complaints regarding certain laws and regulations cited in the MSSS service statement, contact the Directions de l'inspection et des enquêtes.

By telephone (information and complaints)

Monday to Friday from 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
1‑877‑416‑8222 (toll free general number)

1‑855‑RAYON-UV (729‑6688) (Act to prevent skin cancer caused by artificial tanning)

Fax: 418‑527‑2149

By e-mail (comments and suggestions only)

The e-mail must not contain complaints or specific information requests regarding the Tobacco Control Act or the Act to prevent skin cancer caused by artificial tanning. Questions regarding legal elements are often complex and require additional details. To file a complaint or request specific information, contact the Directions de l'inspection et des enquêtes by telephone.

loi-tabac@msss.gouv.qc.ca

loi-cannabis@msss.gouv.qc.ca

For comments or suggestions regarding other laws and certain rules in the MSSS service statement, please call the general telephone number.

By mail (complaints, comments and suggestions)

Directions de l'inspection et des enquêtes
Direction générale adjointe de la coordination, de l’inspection et de la sécurité civile
Ministère de la Santé et des Services sociaux
3000, avenue Saint-Jean-Baptiste, 2nd floor, office 200
Québec (Québec)  G2E 6J5

Requests for information from the Secrétariat à l’adoption internationale

By e-mail

By telephone

Monday to Friday 8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m.
Telephone: 514‑873‑5226
Toll-free: 1‑800‑561‑0246
Fax: 514‑873‑1709

By mail

Secrétariat à l’adoption internationale
Ministère de la Santé et des Services sociaux
201, boulevard Crémazie Est, bureau 1.01
Montréal (Québec)  H2M 1L2

In person

Please note that this service has been suspended due to the pandemic.

Requests regarding the management of funeral services business licence and embalmer’s licence

By e-mail

permisfuneraire@msss.gouv.qc.ca

Mailing address

Ministère de la Santé et des Services sociaux
Édifice Catherine-De Longpré
1075, chemin Sainte-Foy, 4th floor
Québec (Québec)  G1S 2M1

Requests regarding the financial assistance program for the installation of sprinklers in private residences for seniors

For all requests regarding the financial assistance program for the installation of sprinklers in current and certified private residences for seniors, contact program officials:

Programme d’aide financière pour l’installation d’un système de gicleurs
1637, rue Notre-Dame Est
Thetford Mines (QC)  G6G 2V3

Telephone: 1‑418‑390‑1946
Email: rpa_gicleurs@ssss.gouv.qc.ca
www.msss.gouv.qc.ca/professionnels/soins-et-services/programme-gicleurs-rpa/ This hyperlink will open in a new window. (page in French only)

Requests regarding the Vaccine Injury Compensation Program

For all requests regarding the Vaccine Injury Compensation Program, find out the procedure to follow by consulting the Vaccine Injury Compensation Program page or contact the people in charge of the program.

Mailing address

Ministère de la Santé et des Services sociaux
Direction de la protection de la santé publique
Programme d'indemnisation des victimes d'une vaccination
1075, chemin Sainte-Foy, 12th floor
Québec (Québec)  G1S 2M1

By phone

Monday to Friday 8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m.
1‑855‑881‑9869 (toll-free)

Request for Access to Information

The person in charge of access to information processes requests addressed to the ministère de la Santé et des Services sociaux (MSSS), including requests for access to the Québec Health Record (QHR). He or she provides access to MSSS documents and makes sure that personal information is only shared with persons authorized by the law.

For any questions regarding access to MSSS documents, contact the person in charge of access to information This hyperlink will open in a new window..

Complaint concerning a public tender process or notice of intention

For more information about the mechanism for processing complaints at the MSSS, consult the page Filing a complaint with the MSSS about a public tender process or notice of intention This hyperlink will open in a new window. (in French only).