Media Requests

For enquiries from media representatives, consult the Ministère de la Santé et des Services sociaux press room This hyperlink will open in a new window. (in French only).

Information requests and complaints regarding the application of certain laws and regulations

For any information requests or complaints regarding certain laws and regulations cited in the MSSS service statement, contact the Directions de l'inspection et des enquêtes.

Contact the people in charge by telephone (information and complaints), by e-mail (comments and suggestions) or by mail (complaints, comments and suggestions)

  • Monday to Friday

  • From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.

  • Toll-free general number: 1-877-416-8222

    Act to prevent skin cancer caused by artificial tanning: 1 855 RAYON-UV (729-6688)

    Fax: 418-527-2149

  • Directions de l'inspection et des enquêtes
    Direction générale adjointe de la coordination, de l’inspection et de la sécurité civile
    Ministère de la Santé et des Services sociaux
    3000, avenue Saint-Jean-Baptiste, 2nd floor, office 200
    Québec (Québec)  G2E 6J5

The e-mail must not contain complaints or specific information requests regarding the Tobacco Control Act or the Act to prevent skin cancer caused by artificial tanning. Questions regarding legal elements are often complex and require additional details. To file a complaint or request specific information, contact the Directions de l'inspection et des enquêtes by telephone.

For comments or suggestions regarding other laws and certain rules in the MSSS service statement, please call the general telephone number.

Requests for information from the Secrétariat à l’adoption internationale

Please note that in person service has been suspended due to the pandemic.

Contact the people in charge by telephone, by e-mail or by mail

Requests regarding the management of funeral services business licence and embalmer’s licence

Contact the people in charge by e-mail or by mail

  • Ministère de la Santé et des Services sociaux
    Édifice Catherine-De Longpré
    1075, chemin Sainte-Foy, 4th floor
    Québec (Québec)  G1S 2M1

Requests regarding the financial assistance program for the installation of sprinklers in private residences for seniors

For all requests regarding the financial assistance program for the installation of sprinklers in current and certified private residences for seniors This hyperlink will open in a new window. (in French only), contact program officials:

Contact the people in charge by telephone, by e-mail or by mail

Requests regarding the Vaccine Injury Compensation Program

For all requests regarding the Vaccine Injury Compensation Program, find out the procedure to follow by consulting the Vaccine Injury Compensation Program page or contact the people in charge of the program.

Contact the people in charge by telephone or by mail

  • Monday to Friday

  • 8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m.

  • Ministère de la Santé et des Services sociaux
    Direction de la protection de la santé publique
    Programme d'indemnisation des victimes d'une vaccination
    1075, chemin Sainte-Foy, 12th floor
    Québec (Québec)  G1S 2M1

Request for Access to Information

The person in charge of access to information processes requests addressed to the ministère de la Santé et des Services sociaux (MSSS), including requests for access to the Québec Health Record (QHR). He or she provides access to MSSS documents and makes sure that personal information is only shared with persons authorized by the law.

For any questions regarding access to MSSS documents, contact the person in charge of access to information This hyperlink will open in a new window..

Complaint concerning a public tender process or notice of intention

For more information about the mechanism for processing complaints at the MSSS, consult the page Filing a complaint with the MSSS about a public tender process or notice of intention This hyperlink will open in a new window. (in French only).

See also