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Complaints

To file a complaint or make a comment about a program or service, please contact the Direction des plaintes et des relations avec la clientèle at Services Québec.

I want to file a complaint:

By telephone

Contact the Direction des plaintes et des relations avec la clientèle

  • Monday to Friday

  • From 8:30 a.m. to 4:30 p.m., except on Wednesdays, when our offices open at 10:00 a.m.

  • Québec area: 418-644-2251

    Toll free: 1-866-644-2251

In person or in writing

Contact the Direction des plaintes et des relations avec la clientèle

  • Direction des plaintes et des relations avec la clientèle
    Ministère du Travail, de l'Emploi et de la Solidarité sociale
    Services Québec
    425, rue Jacques-Parizeau, RC 175
    Québec (Québec) G1R 4Z1

Online form

Note

If you do not receive an acknowledgement of receipt, we suggest that you contact us again.

Subject of the complaint

Limit is 500 characters

Personal information

Additional information

If you have already filed a complaint, you may fill in these fields to enable us to connect your filings, in order to facilitate their processing.

Example : A0A 0A0
Example : 123 456-7890

To protect your security and privacy, do not enter personal information such as your social insurance number.

The Gouvernement du Québec does not handle complaints regarding the non-compliance with health emergency measures. For such situations, refer to the police services directory This hyperlink will open in a new window. (in French only) to find the contact information of your local police department.

File a complaint

Have you had a problem or experienced an unsatisfactory situation in a health institution in your region? You can contact a local service quality and complaints commissioner.