Additional contact information for the Ministère de la Santé et des Services sociaux
Request for an investigation that could lead to criminal sanctions associated with the Act to combat maltreatment of seniors and other persons of full age in vulnerable situations
Several situations might lead you to file a request for an investigation which could lead to criminal sanctions to combat mistreatment be imposed on someone. For example:
- you are a user of full age residing in a long-term care centre, a user of full age in the care of an intermediary resource (IR), a user of full age in the care of a family-type resource (RTF), a resident of a private seniors’ residence (PSR) or a person of full age who receives health or social services at home on behalf of an institution and you believe you are mistreated;
- you believe that a user of full age residing in a long-term care centre, a user of full age in the care of an intermediary resource (IR), a user of full age in the care of a family-type resource (RTF), a resident of a private seniors’ residence (PSR) or a person of full age who receives health or social services at home on behalf of an institution is being mistreated;
- you believe that a person who provides health care or social services did not report the mistreatment as required;
- you are being threatened or intimidated in relation to a mistreatment situation that you have or wish to report or that you have witnessed.
Note that a request will not systematically lead to criminal sanctions if the evidence is insufficient or if the elements cannot be documented beyond reasonable doubt.
To file a request
To file a request, the claimant must be a direct witness or have been informed of the facts. They can be a loved one or a representative of the mistreated person.
The alleged situation involving mistreatment or retaliation must be toward:
- a user of full age residing in a long-term care centre;
- a user of full age in the care of an intermediary resource (IR);
- a user of full age in the care of a family-type resource (RTF);
- a resident of a private seniors’ residence (PSR);
- a person of full age who receives health or social services at home on behalf of an institution.
The location indicated by the complaint must be clearly identified and located in Quebec.
Finally, the request must concern an act of abuse or a beneficiary of health and social services or a member of a professional order who, in the performance of his or her duty, failed to report to the Service Quality and Complaints Commission that a person is a victim of mistreatment.
Procedure
To file a request to impose criminal sanctions associated with the Act to combat mistreatment, you can:
- contact the people in charge by telephone,
- file an online report of mistreatment (in French only)
- or send the downloadable form (PDF 155 Kb) (in French only) by email or by mail.
Contact the people in charge
-
From Monday to Friday
-
8:30 a.m. to 4:30 p.m.
-
Someone can help you complete the form: 1-877-416-8222
-
-
Inspecteur national des services du domaine de la santé et des services sociaux
Santé Québec
3000, avenue Saint-Jean-Baptiste, 2e étage, local 200
Québec (Québec) G2E 6J5
This process does not take the place of the local complaints commissioner or the police. You will find the information to contact a local service quality and complaints commissioners in your area on the page The health and social services network complaint examination system.
In an emergency, if your safety is compromised, dial 911.
If you have any questions about abuse, we invite you to contact the Mistreatment Helpline, at 1-888-489-2287. You can also find information on The Mistreatment Helpline website.
Request for the imposition of administrative or criminal sanctions associated with the Act respecting the governance of the health and social services system and the Act respecting health services and social services for the Inuit and Naskapi
Any person who witnesses a situation in violation of the Act respecting the governance of the health and social services system and the Act respecting health services and social services for the Inuit and Naskapi can file a request to impose administrative or criminal sanctions.
For example, the situation might be related to:
- a higher rate than the one set out by the Act or the regulation;
- the application of travel or subsistence allowances not set out in the Act or the regulation;
- unfulfilled obligations by personnel placement agencies, independent labour and organizations in the health and social services sector.
Note that a request will not systematically lead to administrative or criminal sanctions if the evidence is insufficient.
Procedure
To file a request to impose administrative or criminal sanctions under the Act respecting the governance of the health and social services system and the Act respecting health services and social services for the Inuit and Naskapi or its regulations, you can:
- contact the people in charge by telephone,
- file an online report (in French only)
- or send the downloadable form (PDF 173 Kb) (in French only) by email or by mail.
Contact the people in charge
-
From Monday to Friday
-
8:30 a.m. to 4:30 p.m.
-
Someone can help you complete the form: 1-877-416-8222
-
-
Inspecteur national des services du domaine de la santé et des services sociaux
Santé Québec
3000, avenue Saint-Jean-Baptiste, 2e étage, local 200
Québec (Québec) G2E 6J5
Requests for information from the Secrétariat aux services internationaux à l’enfant (SASIE)
Contact the people in charge by telephone, by mail, by email or in person.
Secrétariat aux services internationaux à l’enfant
-
Monday to Friday
-
8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m.
-
Secrétariat aux services internationaux à l’enfant
Ministère de la Santé et des Services sociaux
201, boulevard Crémazie Est, bureau 1.01
Montréal (Québec) H2M 1L2 -
Direction de la grossesse pour autrui hors Québec
Direction de la recherche des origines et des retrouvailles internationales et intergouvernementales
Direction de l’adoption internationale
-
Ministère de la Santé et des Services sociaux
930, chemin Sainte-Foy
Québec (Québec) G1S 2L4 -
Requests regarding the financial assistance program for the installation of sprinklers in private residences for seniors
For all requests regarding the financial assistance program for the installation of sprinklers in current and certified private residences for seniors (in French only), contact program officials:
Programme d’aide financière pour l’installation d’un système de gicleurs
-
1637, rue Notre-Dame Est
Thetford Mines (Québec) G6G 2V3 -
-
Requests regarding the Vaccine Injury Compensation Program
For all requests regarding the Vaccine Injury Compensation Program, find out the procedure to follow by consulting the Vaccine Injury Compensation Program page or contact the people in charge of the program.
Programme d'indemnisation des victimes d’une vaccination
-
Monday to Friday
-
8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m.
-
-
Ministère de la Santé et des Services sociaux
Direction de la protection de la santé publique
Programme d'indemnisation des victimes d'une vaccination
930, chemin Sainte-Foy
Québec (Québec) G1S 2L4
See also
Last update: January 14, 2026