Collection Department

You have failed to respect the repayment conditions of your student loan. Your financial institution has transferred your file to the Collection Department, which is asking you to enter into a repayment agreement.

This transfer has the following consequences:

  • You can no longer make an application for the Deferred Payment Plan.
  • Your provincial tax refunds and Social Solidarity credits (if you have them) will be used to pay off your loan, without notice even if you make payments.
  • Unless there is a separate agreement, you will no longer be eligible for the Loans and Bursaries Program.

Submit a repayment agreement online

You can submit a repayment agreement in your Student Financial Assistance File.

A simulator allows you to propose an amount and frequency of payment. If your proposal is accepted, you will be able to repay your loan by preauthorized payments, by cheque, by post office money order, by bank money order or online.

To submit an agreement, you need the following information:

  • your permanent code
  • your banking information

Submit an agreement online

You can increase the amount of your payments in your online file. However, to make other changes, you must contact the person responsible for your file.

Enter into an agreement with an agent

You must contact the Collection Department to enter into an agreement with the person responsible for your file.

They will tell you which forms you need to complete and send by mail or upload to your file This hyperlink will open in a new window.:

You will be able to make preauthorized payments, by cheque, by post office money order, by bank money order or online.

Contact the Collection Department

  • Opening days

    Monday to Friday, (except holidays)

  • Opening hours

    from 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

  • Phone numbers

    Québec City area: 418-646-5100

    Toll-free elsewhere in Canada and in the U.S.A.: 1-866-615-5100

  • Address

    Collection Department
    Aide financière aux études
    1035, rue De La Chevrotière, 20e étage
    Québec (Québec) G1R 5A5

Last update: September 11, 2023


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