Store Managers - Retail
Job description
These individuals plan, direct, and evaluate the activities of a retail department or business. They supervise the work of employees in accordance with policies and strategies in force in the company. They manage administrative tasks related to financial operations (budget, deposits, etc.). They take care of promoting and presenting products and manage inventory. They make sure to offer a quality service in order to build customer loyalty. They work for:
- Health and personal care stores
- Building material and supplies merchants
- Department stores
- Sporting goods, hobby, and musical instrument stores
- Electronics and household appliance stores
- Service stations
- Furniture and home decor stores
- Clothing and shoe stores
- Office supplies, stationery, and gift stores
- Beer, wine, and liquor stores
- Jewellery, luggage, and leather goods stores
- Used merchandise stores
- Bookstores and newsagents
Environment
- Controlled ambient temperature
Main tasks
- Evaluate merchandise needs and place orders, as required.
- Locate, select, and procure merchandise for resale.
- Determine the products and services to be sold, set prices, and establish credit policies.
- Assign tasks to employees and manage human resources.
- Deal with customer requests and handle complaints.
- Develop and implement marketing strategies.
- Plan budgets and authorize expenditures.
- Review market research and consumer trends.
Training and requirements
Formation
Sometimes required
- A post-secondary diploma or degree in business administration in a field related to the product or service being sold may be required.
- Several years of retail experience at various levels of responsibility are often required.
Main skills and characteristics
Skills
- Data collection
- Information processing
- Oral expression
- Active learning
- Critical thought
- Human resource management
- Solving complex problems
- Result evaluation
- Written expression
- Reading comprehension
- Time management
- Persuasion
- Judgment and decision-making
- Coordination
- Financial resource management
- Service oriented
- Social perception
- Operations and control
- System analysis
- Active listening
- Negotiation
- Teaching
- Quality control analysis
- Equipment selection
- Material resource management
Abilities
- Information organization
- Oral comprehension
- Verbal skills
- Basic numeracy
- Written comprehension
- Written expression
- Time sharing
- Speech recognition
- Mathematical reasoning
- Classification
- Awareness of issues
- Perception speed
- Speech clarity
- Idea generation
- Originality
- Deductive reasoning
- Control accuracy
- Near vision
- Memorization
- Processing flexibility
- Spatial orientation
- Information processing speed
- Reaction time
Knowledge and attributes
- Leadership
- Focussed on results
- Knowledge of personnel and human resource management
- Autonomy
- Sense of responsibility
- Knowledge of customer and personalized services
- Capacity to delegate
- Strategic sense
- Versatility
- Assiduity and punctuality
Interests
- Direct, organize, and manage
- Draft, communicate, and inform
- Work with numbers
- Work in sales or client service
Personality profiles (RIASEC)
- Enterprising
- People with this profile prefer having responsibilities, influencing others and responding to challenges.
- Social
- People with this profile prefer to be in contact with others, in particular to entertain, help or teach them.
- Investigative
- People with this profile prefer relying on theoretical knowledge before acting. They like observation, analysis and problem solving.
Appellation d'emploi liée (à traduire)
Retail and wholesale trade managers (CNP 60020)
Skill type
Management
Related occupations
- Advertising, marketing and public relations managers
- Customer and information services supervisors
- Executive assistants
- Managers in customer and personal services
- Restaurant and food service managers
- Retail and wholesale trade managers
- Retail sales supervisors
- Supervisors, supply chain, tracking and scheduling coordination occupations
Last update: February 14, 2024