Becoming an assistant
If you have any comments about the Assistance Measure, please write to us. Your input is important to help us evaluate and improve this new service.
Eligibility Requirements to become an assistant
To become an assistant:
- you must know the person who wants assistance (you must be a relative or someone close to them, or have an interest in them, e.g., informal caregiver, neighbour or friend);
- you must be an adult (or a fully emancipated minor);
- you must be able to exercise your civil rights (not be under a protective supervision regime, such as a tutorship, temporary representation or a homologated protection mandate);
- you must not have an assistant yourself;
- you must be available to help the person;
- you must have person’s best interests at heart;
- you must agree to respect the privacy and confidentiality of the person’s personal information;
- you must agree to advocate for the person’s wishes and preferences.
The Curateur public cannot be an assistant, nor can a professional (social worker, specialized educator, notary, etc.) as part of their duties.
Role and responsibilities of the assistant
Once you have been officially recognized by the Curateur public, you must:
- act with prudence and diligence; in other words, be transparent and fair;
- intervene only at the assisted person’s request and in matters identified by them;
- advocate for the assisted person’s wishes and preferences to third parties;
- help the assisted person understand the information and decisions communicated by third parties;
- inform the Curateur public of any change in your situation;
- fill out the Activity report – Assistance measure (PDF 1.31 Mb) and submit it to the Curateur public online, via the online My Assistance Measure Account platform or by mail. You must produce an initial report one year after your recognition and a second, six months before the end of the assistance measure.
You will receive a first reminder 30 days prior to your scheduled report submission date via your preferred communication method (via the online My Assistance Measure Account plateform or by mail).
- confirm your identity when dealing with third parties and provide them with your security code, if they request it when consulting the Public register of assistants. This security code identifies the person you are assisting. This is available in the online My Assistance Measure Account platform .
To receive your security code in the platform My Assistance Measure Account , go to the "Manage my measures" section, then click on Action, on [...] and on Generate a Security Code. This security code is valid for 72 hours.
Things an assistant can do
With the assisted person’s consent, you can:
- obtain confidential information, such as tax information from Revenu Québec or the Canada Revenue Agency, as needed;
- advise the assisted person, for example, explain the real estate market to help them make decisions such as selling their home or renting an apartment;
- act as intermediary with third parties to receive or send information or decisions, for example, obtain details on allowances paid to the assisted person or update information in their file;
- advise the assisted person on their expenses, for example, help them to make a budget to their manage money better.
Things an assistant cannot do
As an assistant, you cannot:
- sign documents on the assisted person’s behalf;
- make decisions for them or on their behalf;
- act in situations of conflict of interest;
- exercise the assisted person’s civil rights;
- charge money for your help (your services must be provided free of charge).
Contact the Curateur public about the assistance measure
Monday, Tuesday, Thursday and Friday: from 8:30 a.m. to 12:00 noon and from 1:00 p.m. to 4:30 p.m.
Wednesday: from 10:30 a.m. to 12:00 noon and from 1:00 p.m. to 4:30 p.m.
Curateur public du Québec
C. P. 521, succ. B
Montréal (Québec) H3B 3K3
Last update: June 29, 2023