Monitor the processing of your application

You will be notified by email if supporting documents or additional information are required to process your application.

Access your file in the Roulez vert program’s online services  through your user account to make the corrections requested:

You will be notified by email once your financial assistance application has been approved.

You must again access the Roulez vert program’s online services to enter your social insurance number in your file.

• Access your file  in the Roulez vert program’s online services.
• Under the Mes avis (My notices) tab, enter your social insurance number (SIN).

The online services are secure, and this step is mandatory for you to receive the financial assistance.

You will receive your reimbursement in the form of a cheque by regular mail within four to six weeks.

You can contact customer service if you have trouble accessing your file or appending the requisite documents, or for any other question.