Customer service – Roulez vert program

Warning notice

Unusual processing time

After submitting your application, you may have to wait up to 10 weeks before receiving your financial assistance in the form of a cheque.

We apologize for this unusually long processing time. The situation should soon return to normal.

General notice

Upcoming changes

The amounts of financial assistance for an electric vehicle will gradually decrease in 2025 and 2026. The current amounts remain in effect until December 31, 2024. To learn more

Contact information

To contact the Roulez vert customer service team

To contact the Program administrator

  • Phone numbers
  • Address

    Programme Roulez vert
    Ministère de l’Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs

    1300, rue du Blizzard, bureau 200
    Québec (Québec)
    G2K 0G9

  • Emails

To submit an application for financial assistance without using the online services

  • Address

    Programme Roulez vert – Add the name of the Program component
    C.P. 27506 BP Pont-Viau
    Laval (Québec)
    H7G 4Y2

  • Responsible person

    Applicants who are unable to use the online services can apply by regular mail using the forms provided. Forms are available at the end of each section.

How to file a complaint

Comments, suggestions and complaints from applicants and citizens are extremely important to us, since they allow us to continue to improve the quality of our services.

If you are dissatisfied with the service you have received, please begin by contacting the Roulez vert Program team. You may submit your comments or express your dissatisfaction by writing to

If you are still not satisfied after completing this first step, you may file a complaint with the Bureau de la transition climatique et énergétique This hyperlink will open in a new window.. Please note that the Bureau may take up to 20 working days to process your complaint.

If, despite the Bureau’s involvement, you still feel you have suffered prejudice as a result of our decision or omission, you may submit a complaint in the second instance to the Secrétariat général of the Ministère de l'Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs This hyperlink will open in a new window.. Once again, please note that it may take up to 20 working days to process your complaint.

Last update: May 30, 2024


Was the information on this page useful to you?
General notice

You have questions or require additional information?

Please contact Services Québec