Customer service – Rénoclimat program

To contact the authorized service organization responsible for conducting Rénoclimat energy evaluations in your region, refer to the List of Rénoclimat energy advisors.

The Gouvernement du Québec does not make phone solicitations or door-to-door visits to promote its energy efficiency programs.

We urge you to remain vigilant if individuals contact you or knock on your door claiming to offer services or products on behalf of the Rénoclimat program.

The goal of these fraudulent individuals may be to pressure you into purchasing services or equipment or to trick you into revealing personal information.

These fraudsters often pretend to work for reputable companies to obtain information from citizens who believe they are dealing with legitimate representatives.

To constantly improve the quality of our services, we attach great importance to participants’ feedback, suggestions and complaints.

If you are not satisfied with the services you received, we invite you to first contact the Rénoclimat program team. You can share your feedback or express your concerns by email at renoclimat@environnement.gouv.qc.ca.

If you are not satisfied with the response, you may file a formal complaint for second level review (in French only) with the Bureau de la transition climatique et énergétique, part of the Ministère de l’Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs (MELCCFP).

Complaints are processed within 20 business days.

If, despite the intervention of the Bureau de la transition climatique et énergétique, you still believe you have been wronged by a decision or omission, you may submit a complaint for processing at a second instance to the Secrétariat général of the Ministère de l’Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs.

A time frame of 20 working days also applies to the processing of these complaints.

By participating in the Rénoclimat program, you consent to the collection, use, and disclosure of your personal information by the Rénoclimat program administrator, which is the Ministère de l’Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs, as well as by its partners and authorized representatives within the scope of the Rénoclimat program.

Only authorized individuals, acting within their official duties, will have access to your personal information for the purpose of processing your participation and financial assistance application under the Rénoclimat program.  

You may, at any time, request access to your personal information held by the Ministère de l’Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs, or request corrections to your personal records.