Customer service – Écorecharge program
To contact the Écorecharge customer service team
-
Service available to individuals, property developers, managers and owners, syndicates of co-owners, businesses, municipalities and organizations.
-
From Monday to Friday
-
From 8 a.m. to 8 p.m
-
-
To contact the Program administrator
-
Programme Écorecharge
Ministère de l’Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs
-
Submit a financial assistance application
You must use the online services of the Écorecharge program to submit your financial assistance application.
To submit an application for financial assistance without using the online services
-
Applicants who are unable to use the online services can apply by regular mail using the forms provided. Forms are available at the end of each section.
-
Programme Ecorecharge – Add the name of the Program component
C.P. 27506 BP Pont-Viau
Laval (Québec)
H7G 4Y2
How to file a complaint
Comments, suggestions and complaints from applicants and citizens are extremely important to us, since they allow us to continue to improve the quality of our services.
If you are dissatisfied with the service you have received, please begin by contacting the Écorecharge Program team. You may submit your comments or express your dissatisfaction by writing to ecorecharge@environnement.gouv.qc.ca.
If you are still not satisfied after completing this first step, you may file a complaint with the Bureau de la transition climatique et énergétique.
Please note that the Bureau may take up to 20 working days to process your complaint.
If, despite the Bureau’s involvement, you still feel you have suffered prejudice as a result of our decision or omission, you may submit a complaint in the second instance to the Secrétariat général of the Ministère de l'Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs.
Once again, please note that it may take up to 20 working days to process your complaint.
Last update: March 19, 2026